Director of Front Office

Job Description

The Peninsula Chicago is seeking a Director to join our Front Office Division management team and be an integral part of our guest-focused service.

• Work for a luxury Five-Star Five-Diamond property in the heart of Michigan Avenue, Chicago.
• Grow within a diverse multi-outlet property.
• Exceptional health benefits package and 401(k) with company match.

Key Accountabilities

• Ensure proper operation of all responsibilities of all Front Office operations.
• Ensure the Front Office team is knowledgeable and fully adheres to both Peninsula and Forbes standards.
• Maintain consistency in staff performance in accordance with both Peninsula and Forbes standards.
• Communicate with all departments to create a guest centric experience.
• Ensuring the staff are in full compliance with Head Office database requirements.
• Ensure efficient operation of all Front Office team with efficient handover.

General Requirements

• Minimum 4 years of Front Office leadership experience ideally in a luxury property.
• Knowledge of PMS/Opera and some knowledge in Housekeeping department ideal.
• Ability to deal with a high level of work demand and pressure, individual must have great organization skills.
• Excellent command of written and spoken English.

Benefits We Offer

• 10 vacation days per year
• 9 paid holiday days per year
• 5 Chicago Paid Sick Leave days per year
• 5 Chicago Paid Leave days per year
• Complimentary employee meals
• Discounted parking
• Discounted and complimentary room nights at The Peninsula Hotels
• 50% restaurant discount
• 50% discount on spa services
• 25% discount on spa retail
• 80% company-paid medical, dental, and vision coverage.
• Complimentary life insurance.
• Complimentary long-term disability
• Retirement plan with 5% company match.

We are delighted to receive your resume for further consideration. As we anticipate a large number of applications, we look forward to connecting with candidates that meet our various role qualifications. To be considered for this position, you must have work authorization in the United States. The salary range for this position is $95,000-105,000 per year.