Technical Project Manager

Responsibilities

The IT-Office Buildout team at TikTok is responsible for delivering workplace technology across our regional office portfolio. From network infrastructure and audiovisual systems to security and smart workplace solutions, we ensure that each new space is equipped to support a seamless, modern, and secure user experience. Operating across multiple countries and time zones, the team brings together technical expertise, strong project governance, and focus on quality to drive business-ready outcomes in every project.

- Maintain and develop effective relationships with internal and external stakeholders, ensuring effective collaboration at all times.
- Create scope of works for new projects, drive the incorporation of technical requirements into space planning and initial test-fits. Ensure internal standards and user requirements are met and understood.
- Plan full life cycle project schedules, measure and mitigate risks and issues, set expectations with stakeholders.
- Develop and present accurate project budgets, track financial performance, and manage spend against approved forecasts.
- Provide regular, high-quality reporting on project status, risks, and milestones to internal and external stakeholders.
- Lead the procurement process for IT services and equipment, including vendor selection and performance tracking.
- Oversee the technical design phase, ensuring key design milestones are met and subject matter experts are engaged as needed.
- Coordinate and oversee the testing, commissioning, and go-live readiness of all systems, ensuring full operability and stakeholder sign-off and handover.
- Lead post-project reviews, document lessons learnt and drive continuous improvement.
- Maintain best practice project management disciplines at all times.
- Act as an IT ambassador at all times.
- Undertake any other activities as reasonably required.

Qualifications

Minimum Qualifications:
- Experienced in managing complex, multi-country workplace technology or construction projects.
- Proven track record of delivering business-critical IT projects, especially office build-outs, using methodologies like Prince2, Waterfall, or Agile.
- Strong vendor management skills, including vendor selection, negotiation, and performance tracking.
- Advanced proficiency with project management tools such as Asana, JIRA, or MS Project.
- Excellent risk, change, and financial management capabilities, with experience managing budgets exceeding £1M.

Preferred Qualifications:
- Experience in designing and implementing project structures and governance, including custom processes, reporting tools, and stakeholder management routines.
- Deep understanding of workplace technology, including AV, IT infrastructure, networking and security systems
- Excellent experience of project managing large business-critical IT projects for organisations of at least 1,000 employees
- Preferable to have experience of working within technology and/or media environments.
- Experience with ITIL, understands service management frameworks.

Person Specification
- Highly customer focused
- A self-starter with clear and logical thinking
- Excellent problem-solving and communication skills, with the ability to influence stakeholders at all levels
- Able to work autonomously and as part of an international team
- Able to manage competing priorities and meet deadlines consistently
- Excellent attention to detail and documentation skills
- Flexible and adaptable
- Proactive & resilient