Information Technology Specialist

Job Title: IT Support Specialist

Location (city, state): West Hollywood, CA - 5 days onsite

Compensation: $95,000 - $100,000

Benefits: This position is eligible for medical, dental, vision, and 401(k).

Role Summary:

Provide Level I/II IT support for the DC office, handling day-to-day troubleshooting such as Google Group access, app sign-in issues, and performance problems (e.g., Chrome running slow). Responsibilities include imaging and reimaging laptops using JAMF, managing 40 loaner devices, onboarding/offboarding users, and resolving break/fix issues across systems.

Key Requirements:

• Strong Mac support experience
• Proficiency with JAMF for laptop imaging
• Expertise in Google Suite and Zoom
• Professional, customer-service oriented demeanor
• Ability to work under pressure and maintain discretion

REQUIRED

Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.