Sales Support and Reservations Executive

We are seeking a commercially focused Sales Support and Reservations Executive to support our hotel’s guest relations, revenue generation and corporate sales activities. The successful candidate will play a key role in managing reservations, supporting sales operations, and contributing to pricing and revenue optimisation strategies

Responsibilities

Manage individual, corporate, and group reservations across a range of booking channels, including direct, OTA, and GDS platforms

Ensure all reservation data is accurately maintained within hotel systems (PMS/CRS), with a strong focus on data integrity and reporting accuracy

Monitor room availability and support effective allocation strategies to maximise occupancy, ADR, and overall revenue performance

Support the sales team with corporate accounts, group bookings, and client enquiries, including handling complex and high-value requests

Assist in preparing proposals, contracts, and negotiated corporate rate agreements

Coordinate with corporate clients, travel agents, and event organisers to confirm and convert business opportunities

Monitor booking trends, pick-up pace, and competitor activity using market intelligence tools to support pricing decisions

Assist with revenue forecasting, demand analysis, and implementation of dynamic pricing strategies

Prepare detailed reports on occupancy, booking patterns, segment performance, and revenue trends

Work closely with internal teams to ensure accurate and efficient execution of bookings, particularly for group and corporate segments

Handle escalated reservation queries, including complex itineraries and VIP client requirements

Candidate Requirements

• Bachelor’s degree in Hospitality, Business, or related discipline
• Minimum 1 years’ experience in hotel reservations, sales support, or revenue coordination
• Strong analytical and organisational skills
• Experience working with PMS/CRS systems
• Proficiency in Microsoft Office, particularly Excel
• Excellent communication and interpersonal skills
• Ability to work in a fast-paced, target-driven environment