Coordinator, Retail Operations - Warehouse & Online
Indexed description
Type: Full-Time
Salary: $40,000 annually
Vacancy Status: This position has an existing vacancy
Position Overview
Hamilton Sports Group is seeking a Retail Operations – Warehouse & Online Coordinator to support both back-of-house retail operations and online merchandise fulfillment. This role plays a key part in driving retail sales by ensuring efficient inventory management, seamless distribution to retail outlets, and a strong online customer experience—while also contributing to our event-day retail operations.
Reporting to the Manager, Retail Operations, this position is ideal for a detail-oriented, hands-on professional who thrives in a fast-paced, sports and entertainment environment.
Key Responsibilities
Warehouse & Inventory Operations
- Receive, inspect, and stock incoming merchandise from suppliers, ensuring quality standards are met
- Accurately enter and maintain inventory data within warehouse tracking systems
- Label, shelve, and organize product in designated warehouse locations
- Conduct cycle counts and inventory audits to ensure accuracy
- Maintain a clean, organized, and efficient warehouse environment
- Safely move, organize, and transfer inventory to retail locations to support sales and events
- Ensure all retail outlets are properly stocked and prepared for games, matches, and events
- Support event-day retail operations, contributing to a positive fan and customer experience
- Assist with merchandising logistics to maximize sales performance
- Manage day-to-day online shop operations, including order fulfillment and shipping coordination
- Prepare shipments, schedule carriers, and complete shipping documentation
- Assist with online merchandising initiatives, including product photography, pricing updates, and website presentation
- Support initiatives aimed at improving the online customer experience and driving e-commerce sales
- Assist with hiring, training, and day-to-day supervision of part-time and event retail staff
- Follow all company policies, safety protocols, and operational procedures
- Complete additional tasks as assigned by Retail Operations leadership
- Experience in warehouse operations, inventory management, retail operations, or e-commerce fulfillment
- Bachelor’s degree in business management, sports marketing, retail management, or a related field, or equivalent work experience.
- Strong organizational skills with excellent attention to detail
- Ability to work independently and as part of a team in a fast-paced environment
- Comfortable lifting and moving merchandise as required
- Familiarity with inventory systems, POS systems, or e-commerce platforms is an asset
- Strong communication and time-management skills
- Flexibility to work evenings, weekends, and all Tiger-Cats home games, Forge FC games as required and all additional HSG stadium events
- Be part of a dynamic sports and entertainment organization
- Work directly behind the scenes of professional football and soccer events
- Gain hands-on experience across retail, logistics, and e-commerce operations
- Support iconic brands like the Hamilton Tiger-Cats and Forge FC
- Please note HSG does not use AI to screen applicants
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