Payments Operations Specialist

Guesty is the all-in-one platform helping hospitality businesses around the world automate, optimize, and scale their operations. We’re a fast-growing global startup that’s transforming how the industry works — from guest experience to business growth.

With a powerful suite of features and integrations with 150+ industry partners — including Airbnb, Vrbo, Booking.com, Expedia, Google Travel, and many more — Guesty empowers property managers to deliver top-tier guest experiences while running more efficient, data-driven operations.

We’re proud to have over 900+ team members across 16 countries worldwide, all working together to build the future of hospitality technology.

If you’re looking to grow your career in a dynamic, global, and impact-driven environment, we’d love to hear from you.

We’re looking for a talented Payments Operation Specialist to join the Payments Operation team.

Responsibilities:

• Own the end-to-end operational delivery of Guesty payment processing, ensuring onboarding, processing, settlements, and funding run reliably throughout the user lifecycle
• Manage day-to-day payment operations, including monitoring processing accounts, transactions, payouts, balances, and data consistency across systems
• Own and support reconciliation processes between Guesty and banking partners, ensuring accuracy of transactions, payouts, fees, and balances
• Handle user cases and serve as an escalation point for operational issues, working directly with banking partners, vendors and internal teams to drive timely resolution
• Design, implement, and optimize operational workflows, procedures, and automations to improve efficiency and scalability
• Monitor operational KPIs and metrics to identify trends, risks, and areas for improvement
• Collaborate cross-functionally with Guesty teams to align processes, support solution design, resolve dependencies, and enhance the overall user experience
• Support payment-related add-ons, including onboarding, configuration, and ongoing operations
• Support knowledge sharing by creating documentation, playbooks, and training materials for internal teams
• Provide data-driven insights, reports, presentations and operational updates to the stakeholders

Requirements:

• Experience: 3+ years in online payments or relevant fintech roles, with hands-on involvement in payment processing and reconciliation workflows. Experience working with PSPs, orchestration platforms, gateways, or PayFac models is a strong advantage.
• Analytical Skills: Strong analytical mindset with ability to investigate issues, interpret data, and make data-driven decisions (Excel proficiency required)
• Problem Solving: Ability to troubleshoot complex operational and technical issues across multiple systems.
• Detail-Oriented: Exceptional attention to detail and ability to perform routine tasks with precision and efficiency.
• Results-Driven: Strong focus on delivering measurable outcomes, with a proven ability to take ownership and drive tasks through to completion
• Multitasking & Prioritization: Ability to manage multiple priorities and deadlines effectively without compromising quality
• Communication & Coordination: Excellent communication and coordination skills, with the ability to collaborate cross-functionally and clearly convey complex information
• Initiative & Ownership: Proactive, self-driven, and accountable, with the ability to take ownership and lead when needed.
• Presentation Skills: Ability to present complex ideas, insights, and data clearly and effectively to various stakeholders
• Adaptability: Quick learner with a positive attitude, able to thrive in a fast-paced and evolving environment
• Team Player: Strong collaborative mindset and ability to work effectively within a team
• Fluent in English, both written and spoken.

Guesty is proud to be an Equal Opportunity Employer. We provide equal employment opportunities to all employees and applicants regardless of race, color, religion, sex, age, national origin, disability, veteran status, pregnancy, sexual orientation, or any other characteristic protected by law.