Customer Service Representative

Job Summary:

We are looking for a Customer Service Representative to manage customer inquiries, provide accurate information, and ensure a high level of customer satisfaction. The ideal candidate should possess excellent communication skills, problem-solving abilities, and a customer-focused attitude.

Key Responsibilities:

• Handle customer inquiries via phone, email, WhatsApp, or social media.


• Respond to customer complaints and provide appropriate solutions within a timely manner.


• Maintain professional communication with customers at all times.


• Follow up on customer requests, orders, and feedback.


• Coordinate with internal departments to resolve customer issues efficiently.


• Record customer interactions and maintain accurate records.


• Support operational tasks related to customer service activities.


• Ensure customer satisfaction and maintain service quality standards.

Requirements:

• Bachelor’s degree or diploma in Business Administration or related field is preferred.


• Previous experience in customer service or call center is an advantage.


• Strong communication and interpersonal skills.


• Experience Required: 1–3 Years Preferred


• Ability to handle difficult situations professionally.


• Good computer skills and familiarity with Microsoft Office.


• Ability to work under pressure and manage multiple tasks.


• Fluent in Arabic and English.

Preferred Skills:

• Experience using CRM systems.


• Strong problem-solving and conflict-resolution abilities.


• Positive attitude and teamwork skills.