Guest Experience Manager

We are hiring: Guest Experience Manager – ZOYA Luxury Residence 9.3 on Booking.com

ZOYA Luxury Residence, a 4-star boutique residence in Budapest, is looking for a full-time Guest Experience Manager to join our team.

This is not just a classic receptionist position.

We are looking for someone who enjoys hospitality, guest relations, problem-solving, and creating a memorable experience for every guest from arrival to departure.

The role includes:

Welcoming guests and managing check-in / check-out

Handling guest requests with care and professionalism

Coordinating with housekeeping, maintenance, and management

Supporting reservations and communication with guests

Working with booking platforms, travel agencies, tour operators, and online travel partners

Ensuring high guest satisfaction and smooth daily operations

We are especially interested in someone who has experience in hotels, serviced apartments, travel agencies, tour operators, or online booking platforms.

As ZOYA is growing and preparing for future development, this role can also become a real career opportunity. The right person will be trained to take more responsibility and potentially help us manage the guest experience in our next property.

Ideal profile:

Previous experience in hospitality or travel

Excellent communication skills in English

Hungarian is a plus but not a must

Professional, reliable, and guest-oriented attitude

Strong sense of responsibility

Ability to solve problems calmly and efficiently

Interest in growing within a boutique hospitality company

If you are passionate about hospitality and want to be part of a growing project, we would be happy to meet you.

Location: Budapest

Position: Full-time

Property: ZOYA Luxury Residence

• Interested candidates can send their CV by private message or contact us directly.