Customer Program Manager - Truck

Location: Hungary

About the role: Customer Programs Manager is the essential link between Customers, Sales, Distributors, R&D, factory, external partners, and other related departments in the whole project phase from order to delivery. Customer Program Manager manages multiple stakeholders and projects simultaneously, collaborating with intercontinental cross-functional teams and B2B customers. At BYD, Project and program management team consists of a team in Shenzhen and in Europe and UK.

Reports to: Customer Program Manager - Truck is part of the PM department and reports to the CPM Manager.

Key responsibilities:

• Manage truck orders delivery and the trucks in stock in Europe.
• Lead the project from order to delivery in Europe and communication during several production stages, production, customer receiving, PDI and final delivery to ensure the smooth delivery of the project;
• According to request, manage overseas PDI rectification work, including coordinating PDI resources, organizing PDI workshop to deliver according to the plan, managing PDI rectification costs and other activities; lead the communication and coordination of the whole process of delivery plan;
• Provide bidding support, understanding market needs on delivery and following up market demands until closing;
• Grasp the order demand, synchronize plan with headquarters;
• Organize and plan customer satisfaction survey and problem feedback follow-up of order delivery, and assist the sales team to maintain customer relationship;
• Collect and compile major customer complaints and distribute internally for resolution;
• Be responsible for visiting customers regularly together with sales, understanding customer needs, and following up customer demands until closing;

Main duties:

• Develop a trusted, collaborative partnership with sales, customers, distributors and PDI workshops.
• Transfer in efficient way all the requests from relevant stakeholders to BYD organization.
• Plan delivery key activities involving all the relevant stakeholders internal and external (customer,distributor, PDI workshop, etc.).
• Be able to understand technical problems and solutions to be implemented to smooth communication between BYD and external stakeholders.
• Ensure all project documentation is accurate and properly uploaded into BYD system
• Project status reporting: open points tracking and risk analysis during the entire project phase
• Work under time constraints to meet specific timelines and in a high pace environment.
• High level of proactivity is mandatory; be able to anticipate the project risks and activities.
• Work independently organizing visits on site to strengthen client relationships, pre-inspection in production sites and to supervise PDIs activities in the region.
• Manage truck orders and the trucks in stock in Europe.

Requirements & competencies:

• Minimum Bachelor Degree, technical background is preferred.
• Proven track record in the transport or automotive industry; 5-year experience is a must.
• Experience in cross-cultural management, client management and conflict management, strong sense of responsibility and ownership.
• Proactive and collaborative approach to problem solving.
• Strong leadership skills and creative thinking.
• Excellent time management and organizational skills, ability to work under pressure.
• Good command of English is essential, both written and verbal.
• Able to speak, read and write in Chinese (Mandarin) is an advantage.
• Computer knowledge and proficiency, including MS Office and MS Project.
• Able to travel on a regular basis in whole Europe, and occasional travel to BYD offices in EU, BYD Hungary factory and China.

Nice to have skills, qualifications and experience:

• Relevant experience in similar B2B sectors.
• Other European language skills.
• Experience with High Tech Start-up / Electric Vehicles / Alternative Energy / Batteries.

Our Purpose is to build a zero-emission future that reconnects humanity with nature and a World of clean air. We are looking for talent that connects with this mission and want to create positive impact by joining a diverse and dynamic team 🌏