Director of Auxiliary & Retail Operations

Michell College is conducting a search for a Director of Auxiliary & Retail Operations who will be responsible for driving strategic profitable growth, and expansion of Auxiliary Services, to include retail operations, leased services, and event engagement. The role will have exceptional relationship building and people skills, along with entrepreneurial drive to explore opportunities to organizational success.

This position is full time (37.5 hrs./wk.), full year and includes a full benefits package.

Responsibilities And Duties

• Provide strategic leadership for Auxiliary Business operations, management and direction of Auxiliary team
• Collaborate and partner with internal and external partners
• Work in cooperation with Mitchell Marketing Team to plan and execute multi-platform marketing strategies, as it pertains to Auxiliary enterprises
• Create and oversee marketing material, including Social Media, for Auxiliary services such as Michael’s Dairy, The Red Barn, Mariners Wharf, and Children’s Learning Center
• Manage internal and external business relationships, aligned with Auxiliary Services
• Partner with Finance Team to develop and manage annual budgets, negotiate vendor pricing, and contract terms
• Analyze and evaluate processes, procedures, policies, and organizational structure and perform adjustments or suggest improvements as needed to enhance the operational effectiveness of the college and Auxiliary businesses
• Develop, execute, and assess annual planning for Auxiliary Services
• Generate new business through initiatives and proactive marketing
• Work with leadership of other Auxiliary businesses (CLC, STAIRs) to help increase awareness and profitability
• Work with Senior Coordinator to communicate and resolve challenges with event/rental clients effectively and in a timely manner
• Act as Mitchell College’s direct contact for Dining Services manager
• Foster and maintain relationships with a wide array of vendors to ensure consistent delivery of needed goods and services for Auxiliary Services
• Supervise and manage appropriate staff, including oversight of retail staff
• Participate in internal and external consortiums and working groups including Fall Weekend, Commencement, Marketing/Branding, and more
• Represent Mitchell College and business operations to the external community
• Serve as member of external professional organizations as it pertains to Auxiliary Business (i.e. chambers of commerce, CT Colleges/Universities Consortium, etc.).
• Guest speaker/Learning Lab partner for Mitchell classes as requested
• Other duties as assigned

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit; use hands to, handle, or feel; talk and hear. The employee frequently is required to reach with hands and arms. The employee is frequently required to stand and walk. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision and ability to adjust focus.

Required Education And Experience

• Bachelor’s degree, required with a minimum of five (5) years of relevant professional experience. Candidates with ten (10) or more years of directly related education and experience may be considered in lieu of a bachelor’s degree.
• Highly proficient in Microsoft Office products (Word, Excel, PowerPoint and Share Point)
• Experience with Social Media platforms (Facebook, Instagram, TikTok, Canva)
• Strong organizational and customer service skills with the ability to prioritize, multi-task, trouble shoot and problem solve
• Ability to anticipate and meet the challenges of a fast-paced environment
• Have a growth mindset for a multi-faceted operation while focusing on creating a positive work environment
• Ability to work with the highest level of discretion, dependability and professionalism, while operating with a high degree of independence and autonomy
• Good judgment, well-developed interpersonal skills, attention to detail and commitment to excellence and on-time performance
• Excellent communication and interpersonal skills and the ability to establish and maintain effective working relationships with students, faculty, and staff

Resume And Cover Letter Are Required For Full Consideration.

Mitchell College is an Affirmative Action-Equal Opportunity Employer and does not discriminate in employment on the basis of race, color, religion, sex, national origin, ancestry, political affiliation, sexual orientation, gender identity or expression, marital status, disability and genetic information, age, membership in an employee organization or other non-merit factors.