IT Project Support Executive

Join Our Team at Appvantage in Singapore!

Are you ready for an exhilarating new journey with us?

At Appvantage, we're not just a team; we're a passionate community of digital strategists, designers, and developers. Our expertise shines through as we tackle major digital projects for global corporations across the Asia & Pacific region, particularly in the automotive industry.

Job Description

As we continue to expand and drive innovation, we are seeking a dynamic and experienced IT Project Support Executive to join our team in Singapore and oversee the support operations for our in-house digital products. As the Project Support Executive, you will be responsible for timely and effective resolution of customer issues and delivering exceptional customer service. The ideal candidate should have a deep understanding of digital products and applications, strong leadership skills, and a passion for customer satisfaction.

Cultivate Connections

Here's a glimpse of your responsibilities:

• Foster and maintain strong, professional relationships with clients, vendors, and partners.
• Support seamless communication and collaboration across stakeholders.
• Ensure that all project implementations are aligned with company quality standards and client expectations.

Operation Support

• Manage day-to-day support operations for our in-house product, ensuring timely and accurate issue resolution.
• Monitor support tickets and maintain a high standard of customer service and satisfaction.
• Collaborate with internal teams (engineering, QA, product) to investigate root causes of recurring issues and drive improvements.
• Design and refine support processes to improve efficiency and response times.
• Track and analyze key performance indicators (KPIs) to evaluate support effectiveness and implement corrective actions.
• Work closely with the product team to relay customer feedback and contribute to product roadmap discussions.
• Create and maintain clear, user-friendly support documentation (e.g., FAQs, troubleshooting guides, knowledge base).
• Stay informed of best practices in digital product support, customer service, and user experience.

Quality Assurance

• Plan, develop, and execute test plans, test cases, and scripts to validate product functionality and quality.
• Collaborate with product owners, designers, and developers to understand feature requirements and ensure alignment with user needs.
• Verify backlog items and confirm that development meets business and customer expectations.
• Conduct and lead User Acceptance Testing (UAT) for new features or product updates.
• Provide clear feedback to the development team on usability, bugs, and potential improvements.
• Maintain accurate documentation of UAT scenarios, test results, and backlog verification status.
• Communicate QA progress and results to stakeholders in a timely and structured manner.

Versatile Contributor

• Take on additional responsibilities and ad-hoc assignments as needed.
• Adapt quickly to changing project requirements or organizational priorities.

Job Requirements

• Educational Background: Bachelor’s Degree in Information Systems or Business.
• Experience: 2-3 years' experience in the IT industry is preferred.
• Communication: Excellent communication skills are essential.
• Tech-Adept: Proficiency in Microsoft Office (Excel, Word, PowerPoint). Experience with JIRA or similar Project management tools.
• Attitude: You're organized, meticulous, and always approach tasks with a positive attitude.
• Project Acumen: Strong administrative skills and a general understanding of the project life cycle, project documentation, and project standards.
• Methodologies: Prior experience with SCRUM/Agile methodologies is a plus.

Join us at Appvantage, where every day brings exciting challenges and opportunities for growth. If you're ready to make your mark in the dynamic world of digital innovation, we invite you to embark on this journey with us. Your adventure starts here!