Account Manager

📍 Location: The Greek Campus - Downtown - Cairo - Egypt | 🕒 Type: Full-time

💼 Department: Account Management | 💻 Work Setup: Onsite

About ZIWO

ZIWO is the leading Cloud Contact Center Solution in the GCC, helping successful companies reach their customers from anywhere with a single interface that brings value to every conversation.

As a fast-growing B2B SaaS startup, we’re building the future of customer experience. Our all-in-one cloud solution enables voice, messaging, and CRM integrations for forward-thinking companies across the Middle East and beyond. With a global team of 80+ people, ZIWO is the tech company where innovation meets impact.

About The Role

We are looking for a proactive and customer-focused Account Manager to support our growing client base. In this role, you will manage a portfolio of small accounts, ensuring customer satisfaction, retention, and incremental revenue through cross-selling and upselling minor features. You will also support the broader account management team with insights, reporting, and CRM updates.

What You’ll Be Doing

• Manage a portfolio of small accounts, ensuring strong customer satisfaction and retention
• Identify upsell and cross-sell opportunities for add-ons and minor feature upgrades
• Maintain accurate CRM records for client interactions and updates
• Support the account management team with insights, coordination, and reporting
• Escalate customer concerns to senior account managers when needed
• Participate in product and feature training to enhance upsell effectiveness
• Build positive relationships with clients by serving as their first point of contact

What You Bring

• Bachelor’s degree in Business, Sales, Marketing, IT, or a related field
• Minimum 2 year of experience in customer support, sales, or account coordination
• Strong interpersonal, communication, and follow-up skills
• Willingness to learn, grow, and progress into senior roles
• Familiarity with CRM tools (preferred)
• Proficiency in English (mandatory); Arabic and/or French is a strong plus

Why Join ZIWO

• Competitive salary and comprehensive benefits
• Dynamic, collaborative, and supportive culture
• Partner with clients across the GCC and MENA region
• Contribute to a fast-growing SaaS company shaping the future of customer communication
• Clear growth pathways within the account management career track
• Salaries base in USD, released in EGP

ZIWO is an equal opportunity employer. We value diversity and believe it drives innovation. We welcome candidates from all backgrounds.