Chief Operating Officer

FRACTIONAL COO for Series A Scaling HealthTech (150-250 people, 3-country operations)

We're Representing: A Series A-funded telemedicine platform

The Role: Build the operational backbone for a 3-country healthcare company. You'll design org structure, implement manager training, fix sales-CS handoff, unify payroll/HRIS, and set up the company to scale to 500+ people.

You'll Own:

• Organisational design for 3-market operations (Malaysia HQ, SG/ID satellites)
• Manager training and accountability (60% of problems are bad management)
• Sales-CS alignment (define roles, metrics, handoff process)
• Payroll and HRIS consolidation across 3 countries with different employment laws
• Retention strategy and career pathing
• Succession planning for founder
• Performance metrics dashboard and weekly ops reviews

What We Need:

• 12+ years at high-growth companies scaling through inflection points
• Track record building operations in Southeast Asia (multi-country experience)
• Deep expertise in healthcare operations (compliance, data residency)
• Proven ability to fix manager quality and culture
• Experience implementing HRIS/payroll systems across jurisdictions

Fractional Terms:

• SGD $15,000-$21,000/month (2-3 days/week)
• 9-12 month contract (renewable)

Why Apply: You'll turn around a high-growth healthcare platform at its critical scaling moment.