Senior Operations Leader — Singapore | Fintech | Payments

We're supporting a globally licensed payments business—processing hundreds of billions in annual transaction volume across multiple markets—as they hire a Senior Operations Leader for their Singapore entity.

This is a high-autonomy, end-to-end role for someone ready to drive operational performance, ensure the business runs in line with local regulatory expectations, and lead meaningful adoption of AI and automation.

Key Responsibilities

• Ensure day-to-day operational practices meet Singapore regulatory expectations
• Build and scale operational processes that support business growth without adding risk
• Drive performance visibility through data, KPIs, and dashboards
• Align global teams around shared operational outcomes, breaking silos and accelerating resolution
• Partner with Risk, Compliance, and Legal as a day-to-day business partner
• Lead adoption of automation and AI tools across operations

Key Requirements

• Senior ops leadership in a licensed fintech or regulated financial services environment
• Solid understanding of Singapore's regulatory requirements for payment service providers
• Proven ability to operate across global, matrixed organisations
• Track record delivering operational or digital transformation — built things, not just managed them
• B2B and fintech background essential; SME experience a strong plus
• Data-driven, with the credibility to influence senior stakeholders
• Actively uses AI tools and wants to push further

Why this role

• Genuine autonomy in a lean local setup, backed by global infrastructure
• Broad remit spanning operations, performance, and digital enablement
• Direct exposure to senior leadership across a multi-market operation
• Opportunity to shape how a scaled payments business uses AI and automation operationally