Regional Director of Operations

The Regional Director of Operations is a hands-on leader responsible for driving operational excellence, financial performance, and team development across a portfolio of hotel properties. This role repoets to the COO and requires a highly engaged leader who works closely with on-site teams, mentors General Managers, and ensures brand standards and guest experience expectations are consistently exceeded.

Key Responsibilities:

• Provide direct leadership and ongoing mentorship to General Managers and property leadership teams
• Conduct regular property visits to support operations, reinforce standards, and identify opportunities for improvement
• Drive revenue growth and profitability through effective labor management, cost controls, and performance accountability
• Analyze financial reports (P&L, budgets, forecasts) and implement strategies to improve results
• Ensure consistent execution of brand standards, service culture, and guest satisfaction goals
• Partner with Sales and Revenue Management teams to maximize occupancy and ADR performance
• Lead hiring, training, coaching, and succession planning efforts across the region
• Foster a culture of accountability, engagement, and continuous improvement
• Support new hotel openings, transitions, and renovations as needed
• Ensure compliance with company policies, safety regulations, and local/state laws

Qualifications:

• 8+ years of progressive hotel operations experience, with multi-property oversight preferred
• Proven track record of improving operational and financial performance
• Strong leadership and mentoring skills with a hands-on, team-first approach
• Deep understanding of hotel operations including front office, housekeeping, maintenance, and sales
• Financial acumen with experience managing budgets and analyzing KPIs
• Excellent communication and interpersonal skills
• Ability to travel frequently within the assigned region

Key Competencies:

• Hands-on leadership
• Coaching and development
• Strategic thinking with operational execution
• Results-driven mindset
• Strong problem-solving skills
• Relationship building