Reservations & Groups Team Leader

Barcelona | Central Reservations | Full-time | Monday–Friday

Join Generator

At Generator, we don’t just sell beds — we create experiences in some of the world’s most exciting cities.

Recognised by Fast Company as one of the Top 50 Most Innovative Companies, we are building a high-performance Central Reservations Office (CRO) that directly drives global revenue growth.

We are looking for a commercially driven Reservations & Groups Team Leader who can lead, inspire, and elevate a sales-focused reservations team in a fast-paced international environment.

This Is Not a Traditional Team Leader Role

This role goes far beyond operational supervision.

You won’t just manage workflows — you’ll drive performance, conversion, revenue, and commercial mindset across both internal and outsourced teams.

You Will

• Lead and develop high-performing reservations sales teams
• Drive conversion, revenue growth, and upselling performance
• Coach agents to move beyond “order taking” into proactive selling
• Manage and optimise relationships with outsourcing partners
• Work closely with Revenue, Sales, and Operations teams
• Influence commercial performance across multiple European markets

• Lead the daily operations and performance of the Groups & Reservations team
• Monitor and drive KPIs including conversion, revenue, SLA, upselling, and productivity
• Manage outsourced reservation teams and external partners, ensuring service quality, alignment, and performance delivery
• Conduct regular performance reviews, calibrations, and operational follow-ups with outsourcing providers
• Ensure outsourced teams fully comply with Generator SOPs, commercial standards, and service expectations
• Coach and develop agents through regular feedback, training, and performance management
• Ensure enquiries are proactively followed up and converted into confirmed business
• Support complex negotiations and high-value group opportunities
• Drive outbound sales activity and commercial initiatives
• Collaborate with Revenue Management to maximise occupancy and profitability
• Ensure operational excellence across systems, billing, deposits, and booking accuracy
• Identify opportunities to improve processes, workflows, and team efficiency
• Create a positive, motivating, and high-performance culture across internal and external teams

• Fluent English + French required (additional languages are a strong plus)
• Previous experience leading hotel reservations or groups teams
• Experience managing outsourcing partners or remote operational teams is highly valued
• Strong commercial mindset with proven sales and conversion focus
• Ability to coach, motivate, and develop high-performing teams
• Strong analytical and problem-solving skills
• Comfortable managing high-volume and complex business
• Excellent communication and stakeholder management skills
• Highly organised with strong prioritisation abilities
• Resilient and adaptable in a fast-paced international environment

• Experience with PMS systems (MEWS is a plus)
• Familiar with OTAs, wholesale platforms, and booking channels
• Strong working knowledge of Microsoft Office and reporting tools
• Experience working with CRM or group reservation systems is highly valued

• Competitive salary + leadership incentives
• Performance bonus linked to team revenue and conversion results
• Birthday day off
• 2 free nights per year across Generator & Freehand properties
• ✈️ Staff rates for you, friends & family worldwide
• Gym membership contribution
• Continuous learning & leadership development opportunities
• Social events and a vibrant, international culture

• Monday to Friday
• No weekends
• Stable working hours supporting work-life balance

This role offers strong exposure across commercial functions and international operations, with future growth opportunities into:

• CRO Operations Management
• Key Accounts & Commercial Leadership
• Revenue Management
• Sales Leadership
• International Operational Leadership Roles

• Lead within a centralised commercial reservations hub
• Gain exposure to international operations and outsourcing management
• Direct impact on revenue and business performance
• Work with international markets and complex group business
• Be part of a growing company investing heavily in transformation and talent development
• Help shape the future of Generator’s CRO strategy

If you are a commercially driven leader who thrives on developing people, driving revenue, and managing high-performing teams across multiple locations, we would love to hear from you.

“Lead people. Drive revenue. Shape global performance. Join Generator.”