Account Manager - SaaS

Binary Defense is seeking a talented Account Manager.

Responsibilities:

• Building relationships with existing client base to ensure they are engaged with their service
• Ensuring your clients are getting the highest return on their investment from their service
• Strategically partnering with your clients to understand their key security related business challenges and initiatives
• Partnering with internal teams to manage and retain client relationships and build client loyalty
• Ensuring client satisfaction, retention, operational efficiency and quality of service
• Growing existing business with product portfolio and additional services.
• Onboarding new clients and continuing to engage on a quarterly basis with business reviews.
• Contributing to the sales team and customer success team for business initiatives and training support.
• Working towards and achieving targets
• Building relationships with senior level individuals across accounts
• Collaborating with others to overcome challenges whilst working in a fast paced and dynamic environment
• Planning and organizing your time effectively
• Delivering customer service and passionate about delivering value to clients
• Communicating a clear and concise message verbally or via email
• Developing pipeline and managing sales cycle for growth within existing accounts

Requirements:

• Bachelor’s degree or related experience
• Solid experience as an Account Manager or Customer Success Manager
• Ability to have strong business conversations and understand business needs to align our proposition of value.
• Proactively networking within their territory at local events
• Able to analyze numbers to develop business plans and exceed targets with a systematic approach
• Leverage sales resources including technology, SDRs, marketing, and technical teams effectively
• Strong communication skills
• Creatively think through and solve problems
• Handles pressure well while meeting deadlines and targets
• Skill in prioritizing and triaging obligations
• Attention to detail
• Excellent time management and organization
• Ability to be flexible