Head of Residential Operations

Head of Residential Operations

Job Description

About Us

Our superstars are at the heart of everything we do, and we’re driven to be a meaningful part of their lives. When we talk about the Occu experience, we’re referring to a culture built on purpose, values, accountability, and integrity.

Occu is committed to Equal Employment Opportunity without regard to race, ethnicity, gender, disability, sexual orientation, gender identity, or religion. Our office and developments are places where everyone feels safe, respected, valued, and supported.

Occu is Ireland’s fastest‑growing PRS and Cost Rental platform. Being a professional landlord means delivering well‑governed, transparent, and high‑quality residential operations at scale, while continuing to evolve how residential property management is delivered.

Role Overview

The Head of Residential Operations is a senior leadership role responsible for overseeing Occu’s residential operations and supporting the continued growth of the platform through strong, consistent, and well‑governed ways of working.

Reporting to the Chief Operating Officer (COO), the role provides operational leadership across Property Management, Block Management, Leasing, Onboarding, and Resident Experience. While all operational areas sit within scope, the role plays a key part in strengthening and standardising core residential operations as the business continues to scale.

This role is not focused on day‑to‑day task delivery. Its purpose is to provide clarity, direction, and leadership so teams can operate effectively, consistently, and with confidence.

Key Responsibilities

Operational Leadership

• Provide senior operational leadership across all residential functions.
• Work closely with the COO to translate business priorities into clear operational direction.
• Promote consistent standards, effective coordination, and shared ways of working across teams.
• Act as a senior escalation point for complex or cross‑functional operational matters.

Operating Model & Structure

• Support the development and ongoing improvement of a clear operating model across residential operations.
• Contribute to clarity around roles, responsibilities, decision‑making, and handovers across teams.
• Encourage effective collaboration between departments by promoting clear interfaces and ownership.

Process, Workflow & Ways of Working

• Support the use of clear, documented workflows across core operational activities.
• Encourage consistent approaches to prioritisation, ownership, and follow‑through.
• Help reduce reliance on informal or inconsistent practices by promoting shared and repeatable ways of working.

Role Clarity & Capability

• Support clear role definition and appropriate decision‑making across teams, creating clarity around ownership and accountability.
• Ensure roles are structured and supported by effective processes, systems, and resources to enable teams to perform at their best.
• Foster strong capability, confidence, and ownership across teams as the organisation continues to grow.

Performance & Continuous Improvement

• Support high standards of service delivery and operational performance across residential operations.
• Work with Team Leads and managers to encourage consistency, quality, and continuous improvement.
• Drive efficient and effective collaboration across divisions, ensuring aligned, streamlined approaches to service delivery and continuous improvement.
• Contribute to reflective review and learning to support ongoing development and improvement.

Reporting & Insight

• Provide clear and timely operational insight to the COO and Senior Leadership Team.
• Support informed decision‑making through reliable information, forward planning, and visibility of key risks and trends.

Stakeholder & Business Representation

• Represent Occu professionally in interactions with clients, partners, agents, contractors, and other stakeholders.
• Ensure residential operations reflect Occu’s values and commitment to professionalism, transparency, and quality.
• Support leadership communications and broader operational initiatives as required.

Experience & Qualifications

We’re looking for a confident operational leader who brings:

• Proven senior leadership experience in residential property or a service-led environment, with a strong track record of scaling operations and leading through change
• Experience working cross-functionally within a growing organisation
• Solid understanding of Irish tenancy legislation, RTB requirements, and residential standards
• PSRA licence (or actively working towards obtaining one)
• Strong systems capability (e.g. Yardi, CRM, MaintenanceIQ) with a data-led approach to decision-making
• Excellent communication and stakeholder management skills, with the ability to build trust at all levels
• A high degree of professionalism, sound judgement, and discretion

You’ll also bring:

• A strong sense of ownership, accountability, and follow-through
• The ability to manage multiple priorities in a fast-paced environment
• A structured, solutions-focused mindset with strong problem-solving skills
• A passion for building clear, scalable, and efficient ways of working

Degree in Business Management (or similar) and leadership qualifications are advantageous.