ServiceNow Product Manager

At eBay, we're more than a global ecommerce leader — we’re changing the way the world shops and sells. Our platform empowers millions of buyers and sellers in more than 190 markets around the world. We’re committed to pushing boundaries and leaving our mark as we reinvent the future of ecommerce for enthusiasts.

Our customers are our compass, authenticity thrives, bold ideas are welcome, and everyone can bring their unique selves to work — every day. We're in this together, sustaining the future of our customers, our company, and our planet.

Join a team of passionate thinkers, innovators, and dreamers — and help us connect people and build communities to create economic opportunity for all.

About The Team And The Role

We're looking for a strategic Product Manager to drive eBay's enterprise ServiceNow platform. This is an opportunity to scale a critical enterprise platform serving thousands of employees globally at a pivotal inflection point.

You'll own the complete ServiceNow product lifecycle—from roadmap and vision to delivery and continuous optimization. This role combines strategic product ownership with hands-on execution, leveraging AI and data to amplify your impact and drive platform maturity, adoption, and business value across the enterprise.

What You Will Accomplish

If you're a modern PM who uses AI daily to 3x your productivity, validates decisions with data instead of just stakeholder opinions, and excels at challenging requests to uncover real problems—this role offers high autonomy, executive visibility, and measurable impact from day one.

This Is Your Opportunity To

• Drive product strategy independently - Own the roadmap, report progress to leadership, and make strategic product decisions
• Optimize platform maturity & adoption - Improve existing modules (ITSM, TPRM, BCM, GRC), reduce technical debt, champion OOTB-first, and increase utilization
• Demonstrate measurable ROI - Build business cases, track adoption metrics, and show platform value to justify continued investment
• Leverage AI as your force multiplier - Join an AI-forward team that expects AI-augmented PM work (documentation, analysis, synthesis)
• Make enterprise-wide impact - Influence thousands of employees across IT, HR, Finance, GRC, and Operations with direct executive visibility

What You Will Bring

AI & Data Proficiency (Required - Non-Negotiable)

• Active AI Usage: Claude, ChatGPT, PM AI tools in daily work
• Documentation Automation: AI-drafted stories, release notes, docs
• Data Literacy: Analyze ServiceNow usage, validate stakeholder claims

Product Management Core Skills (Required)

• 3-5+ years PM experience
• Discovery excellence, stakeholder management, prioritization
• Requirements definition, Agile/Scrum, backlog management
• Saying "no" diplomatically
• Track record of challenging requests and value-based prioritization

ServiceNow Platform Knowledge (Required)

• 2-3+ years working with ServiceNow (PM, BA, or admin)
• Understand ServiceNow data model, workflows, capabilities
• Know OOTB vs. customization trade-offs
• Familiarity with ITSM and GRC modules

Soft Skills (Critical)

• Stakeholder Management: Build trust, influence without authority, say "no" diplomatically
• Communication: Clear writing, executive presentations, facilitation
• Execution-focused: Get stuff done, bias for action, accountable
• Self-directed: Work independently, escalate strategically (not tactically)
• Data-driven mindset: "Show me the data" default

Additional Details

The base pay range for this position is expected in the range below:

C$133,200 - C$177,800

Base pay offered may vary depending on multiple individualized factors, including location, skills, and experience. The total compensation package for this position may also include other elements, including a target bonus and restricted stock units (as applicable) in addition to a full range of medical, financial, and/or other benefits (including RRSP eligibility, various paid time off benefits, such as PTO and parental leave). Details of participation in these benefit plans will be provided if an employee receives an offer of employment.

This job posting relates to an existing vacancy within eBay.

eBay is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, and disability, or other legally protected status. If you have a need that requires accommodation, please contact us at [email protected]. We will make every effort to respond to your request for accommodation as soon as possible. View our accessibility statement to learn more about eBay's commitment to ensuring digital accessibility.

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