Showroom Manager & Trade Sales Support

About Us

Founded in 2009, Armadillo is a purpose-driven business committed to making a positive impact both at home and globally. As an Australian brand with showrooms in Los Angeles, New York, San Francisco, Dallas, Sydney, Melbourne, and Brisbane, we create handcrafted rugs that "lie lightly on this earth." Made by artisans in India and Nepal using natural materials and energy-efficient processes, our rugs are designed to last, offering an antidote to today’s throwaway culture.

We are proud to be a certified B Corp, upholding the highest standards in sustainability, social responsibility, and transparency. Giving back is central to our mission, with philanthropic initiatives dating back to 2014, beginning with the KVM School in India and now extending to seven organizations across India, Nepal, Australia, and the United States.

We are equally committed to cultivating a positive and empowering workplace. Armadillo has been certified as a Great Place To Work for the third consecutive year, and we were honored to be named one of Fortune’s 2024 Top 50 Best Small and Medium Workplaces. These recognitions reflect our deep commitment to our people, our culture, and the values that guide us every day.

How We Work

At Armadillo, integrity guides everything we do. We’re committed to fostering a collaborative, inclusive workplace where people thrive. We celebrate individuality, champion creativity, and believe in the power of a connected team working toward a shared purpose. We’re driven not just by what we create, but by why we create it.

People & Culture

Our people are at the heart of Armadillo’s success. We provide a supportive environment that promotes personal and professional growth for all employees, embracing fair practices, cultural diversity, and well-being. We proudly offer a range of benefits to our team members:

• Comprehensive Health Coverage – Medical, Dental, Vision, Life Insurance, and other ancillary benefits.
• Financial Well-Being – 401(k) match and Flexible Savings Account.
• Professional Growth – Annual career development fund to support your learning and advancement.
• Work-Life Balance – Additional leave days for community volunteering.
• Wellness Support – A dedicated health & well-being allowance.
• Exclusive Perks – Generous staff discounts.
• Employee Assistance Program – Confidential support for personal and professional challenges.

About the Role:

The Showroom Manager is a key member of our Northwest sales team, based in our San Francisco showroom. This role is responsible for delivering a high-touch, luxury retail client experience while supporting the success of our trade sales function.

You will own the end-to-end retail consumer journey within the showroom, ensuring every interaction reflects our brand’s elevated standards, while also acting as a critical partner to Trade Account Managers in coordinating client projects, managing inquiries, and driving seamless execution.

This role is ideal for someone with a background in luxury retail or design-focused environments who thrives in a dynamic, client-facing setting and brings both operational excellence and a strong sense of hospitality. This role does not have any direct reports.

This is a full time, salaried, exempt position with bonus + commission potential. The work schedule for this role is Tuesday - Saturday.

Key Responsibilities:

Trade Sales Support: 70%

• Provide essential support to Trade Account Managers, assisting with quotes, orders, project coordination, and client inquiries when Account Managers are out of office or in the field.
• Support the organization and execution of strategic trade initiatives as directed by the Head of Regional Sales.
• Maintain accurate records and follow up with trade clients to ensure a timely and high-quality experience.

Consumer and Showroom Management: 30%

• Ensure showroom presentation, displays, and samples meet brand expectations and are organized, replenished, and ready for client interactions.
• Manage the ordering of office needs, and showroom sample replenishment.
• Own the full end to end consumer (retail) client experience in the SF showroom, including in-person showroom visits, inquiries, and client events.
• Provide support for showroom events, client gatherings, and experiential initiatives.
• Assist with retail reporting, tracking showroom traffic, and expense reports as required.

Shared Responsibilities

Purpose

• Participate in training and education on sustainability, social responsibility, and brand initiatives.
• Support and adhere to environmental and social goals set by the company.

People and Culture

• Promote, contribute to, and maintain a diverse and inclusive work environment free of discrimination, bullying, and harassment.
• Actively engage in team meetings, professional development, and foster a collegial work environment.
• Adhere to all Armadillo workplace policies and procedures.

Key Capabilities

• Strong organizational skills, adaptability, and a client-focused mindset.
• Minimum of 2 years of account management experience.
• Minimum of 2 years of in-person retail sales experience.
• Experience using a CRM; familiarity with HubSpot and Microsoft Office is a plus.
• Ability to work flexibly across national and international time zones.
• Ability to lift 50lbs - moving rug samples and rugs with support.

The base salary range for this full-time position is $75,000-$80,000. Within this range, individual pay is determined by various factors, including job-related skills, experience, and relevant education or training. Please note that the base salary range provided in this posting does not include any bonus or benefits you may be eligible for.