Accommodations Consultant

Position Type: Full time

Compensation: $19.00 - $24.00 hourly, plus commission

Location: US Remote

Schedule: 2 positions with the following schedules.

• Monday - Friday, 5:00pm - 2:00am PST. (Work hours will adjust to alternate time zones)
• Monday - Friday, 3:00am - 12:00pm PST. (Work hours will adjust to alternate time zones)

*Schedules may change based on business needs. May include holidays and alternate workdays or hours as needed.

About Us:

Reside is an industry leader in the alternative-accommodations industry, designed to blur the lines between hotels and apartments. With operations in over 200 United States cities and 130 foreign destinations, the Reside family of brands delivers multi-platform logistics-based housing solutions that combine the efficiencies and high-touch service of a small company with the scope and capabilities of a global organization.

About the job:

The Accommodations Consultant converts inbound leads into confirmed reservations by delivering exceptional customer service and tailored housing solutions. This role manages inquiries from multiple sources, maintains accurate records in CRM and property management systems, and builds strong relationships with clients and suppliers to ensure an outstanding “home away from home” experience.

What you’ll be doing:

• Achieve monthly and annual sales targets.
• Respond promptly to all inbound phone and email inquiries and qualify customer needs.
• Research inventory and provide accurate quotes and accommodation recommendations.
• Manage and advance all active leads through the CRM sales pipeline.
• Record all customer interactions, transactions, and follow-up activities in CRM.
• Build and maintain positive relationships with clients, relocation partners, and suppliers.
• Collaborate with management to identify market trends and sales opportunities.
• Support Requests for Information (RFIs) and Requests for Proposals (RFPs).
• Prepare weekly and monthly sales and activity reports.
• Assist with guest or client issues, resolution and escalations.
• Participate in scheduled meetings and maintain an organized workspace.
• Work overtime during peak seasonal periods as required.
• Perform additional duties as assigned.

Supervisory Responsibilities:

• This position does not supervise any employees.

• May also provide cross-training for staff.

Travel:

• This position could require minimal travel, up to 5% of the time.

About you:

What you’ll bring:

• High School Diploma or GED required;
• Bachelor’s degree preferred, or equivalent experience.
• Previous inside sales, reservations, or customer service experience preferred.
• Working knowledge of Microsoft Windows, Office, and Outlook.

What we are looking for:

• Proficiency with CRM and property management systems.
• Strong sales, negotiation, and closing skills.
• Excellent verbal and written communication abilities.
• High level of organization and attention to detail.
• Ability to multitask and prioritize in a fast-paced environment.
• Customer-focused mindset with professional telephone etiquette.

Competencies:

• Sales Effectiveness– Ability to convert inquiries into confirmed bookings and meet performance goals.
• Customer Focus– Commitment to understanding and exceeding guest expectations.
• Communication– Clear, professional, and persuasive verbal and written interaction.
• Organization– Effective management of leads, data, and documentation.
• Collaboration– Works well with team members and management to achieve shared objectives.
• Problem Solving– Identifies client needs and resolves issues efficiently.
• Adaptability– Thrives in a fast-paced, seasonal, and changing environment.

Work Environment:

This role is primarily performed in an office or remote setting with standard office equipment, including a computer and telephone. The environment typically includes moderate noise levels from conversations and phone activity. If working remotely, the work environment will be dependent on individual home office setup.

Physical Demands:

While performing this role, the employee is regularly required to sit, speak, and listen, and frequently use hands for computer and telephone operation. Occasional standing, walking, and reaching may be required. The position involves close vision for extended screen time and the ability to lift up to 30 pounds. The employee must be able to remain focused for prolonged periods and perform effectively under occasional stressful conditions.

Total Rewards:

What’s in it for you:

• Competitive Pay
• Commuter Benefit
• Medical, Dental, and Vision Insurance
• 401k and Employer Match
• Paid Holidays and Vacation Time
• Quarterly & Annual Success Share Bonus Program
• Volunteer Program
• Tuition Reimbursement Program
• Learning & Development Opportunities
• Employee Referral Program
• Employee Assistance Program

The Fine Print:

Work Authorization:

The employee must be legally authorized to work in the United States.

EEO Statement:

Reside and its affiliate brands are committed to respect and inclusion in our workplace. We are an equal opportunity employer that welcomes people from diverse backgrounds and experience, who bring their talent to our organization. We treat people with kindness and respect in all our dealings. We encourage people of all races, national origins, genders, gender identities or expression, political affiliations, religions, sexes, sexual orientations, veteran statuses, disabilities, and ages to join us.

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job, but to describe the general nature of the job and a reasonable representation of its activities. Duties, responsibilities, and activities may change at any time with or without notice.

Employment Verification:

In compliance with the Immigration Reform and Control Act of 1986, any offer of employment is conditional upon you presenting documents verifying your identity and legal authorization to work in the United States. Our organization utilizes E-Verify, an online system that verifies the eligibility of our employees to work in the United States by cross-referencing their information with government records. E-Verify ensures compliance with immigration laws and helps maintain a legal workforce.

Background Checks:

Where permitted by law, as part of our hiring process, we perform comprehensive background checks on all potential employees. These checks include verifying employment history, checking references, and reviewing criminal records. Candidates will be informed and required to provide written consent before the background check is initiated. Any offer of employment is conditional upon completion of a background check with satisfactory results.

Reside is a drug-free workplace.

*Reside does not accept unsolicited resumes from 3rd Party agencies or recruiters.

Originally posted on Himalayas