IT Service Analytics & Reporting Analyst

Ahold Delhaize USA IT Service Analytics & Reporting Analyst YesterdaySaved Hybrid Salisbury, NC, USA 93K-139K Annually Senior level 93K-139K Annually Senior levelAdTech • eCommerce • Food • Marketing Tech • RetailOwns Help Desk analytics, reporting, dashboards, KPI scorecards, and operational intelligence for Technology Support Services. Analyzes service tickets, demand, performance, escalations, workforce utilization, vendor effectiveness, and customer experience. Produces executive reporting, conducts root cause analysis, supports forecasting and capacity planning, establishes service measurement frameworks, and leads data-driven continuous improvement initiatives. Partners with technology leaders, support teams, vendors, and business stakeholders to improve service quality and operational performance.Top Skills: Servicenow