Help Desk Specialist

Title: Helpdesk Analyst

6-12 month contract to perm/direct hire

Location: Saint Joseph, MI (onsite 5x a week)

Interview Process: 1 ROUND ONSITE

W2 (no c2c or sponsorship available)

Pay Rate: 17-18/hr conversion at 40k+

4 Openings

Job Description:

Insight Global is looking for an L1 Help Desk Analyst to support one of our largest Electrical Distributors in Saint Joseph Michigan. You will be working alongside other helpdesk agents to support their 750+ locations. You will be taking around 30 inbound calls a day and making outbound calls when needed. You will provide first level technical support for anything related to their POS software installations, setting up printers, creating user accounts with Active Directory, etc. On-the-job training will be provided for the first 1-2 weeks with a member of the Help Desk team. Shifts are determined on seniority. May change after contract duration, but candidate need to be flexible to any shift time. You will start on the 8:00 am - 5:00 pm schedule and may shift to the 12:00 am - 9:00 pm later down the road.

Must Haves:

• Strong Customer Service Skills
• Comfortable working in a call center environment
• Bachelor's or Associate's Degree

Nice to Haves:

• Call Center Experience / Help Desk
• Windows 10
• Active Directory
• Strong Knowledge or working experience with Windows 7 and XP
• Printer and / or Network Connectivity Knowledge

Exact compensation may vary based on several factors, including skills, experience, and education.

Benefit packages for this role will include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law