Service Desk Analyst

Our client, a major Kansas energy utility, is seeking a Service Desk Analyst to join their team. As a Service Desk Analyst, you will be part of the Information Technology department supporting the End User Experience & Operations team. The ideal candidate will have strong customer service, sound troubleshooting judgment, and dependability, which will align successfully in the organization.

Job Title: Service Desk Analyst

Location: Topeka, KS (hybrid, minimum 1 day per week onsite)

Pay Range: $22.00–$24.50/hr

What's the Job?

• Serve as first point of contact for IT incidents and service requests from employees, contractors, and interns
• Troubleshoot Windows 10/11 laptops, Microsoft 365, corporate iPads and mobile devices, Citrix, VPN, and connectivity issues
• Handle onboarding, access provisioning, password resets, and MFA enrollment
• Document and manage tickets in ServiceNow within established service levels
• Participate in a rotating after-hours on-call schedule

What's Needed?

• 2+ years of experience in a service desk, help desk, or desktop support role
• Experience with ServiceNow, Microsoft 365, and Active Directory or Entra ID
• Strong communication skills with technical and non-technical users
• U.S. citizenship and ability to pass a background check and drug screen
• Valid driver's license and residence within 60 minutes of Topeka, KS

What's in it for me?

• 12-month contract with a major regional employer
• Hybrid schedule with mostly remote work after onboarding
• Hands-on experience with Intune, Entra ID, and enterprise endpoint tools
• Daytime core hours, Monday through Friday
• Access to Experis benefits for contract employees

If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!

About ManpowerGroup, Parent Company of:Manpower, Experis and Talent Solutions

Experis® is a global leader in technology services and part of the ManpowerGroup® (NYSE: MAN) family of brands. We connect skilled technology professionals with meaningful opportunities where they can grow their careers, expand their expertise and make a real impact. Guided by the belief that it takes Human Ingenuity to unlock the true potential of technology, Experis helps people gain experience with leading organizations, build sought-after skills and take the next step toward a brighter future. Backed by ManpowerGroup's 75+ years of workforce expertise and global reach across more than 70 countries and territories, Experis brings the scale, insight and opportunity to help people and businesses thrive. ManpowerGroup is consistently recognized for its commitment to inclusion, ethics and responsible business, including being named one of the World's Most Ethical Companies. Learn more at Experis.com.