Business Improvement Coordinator – Dynamics 365 Business Central

An established manufacturing business based in Plymouth is looking for a Business Improvement Coordinator to join its team and play a key role in the continued implementation and optimisation of Microsoft Dynamics 365 Business Central.

This is a hands-on position working across the business, particularly with Production, Planning, Purchasing, Warehouse, Sales Administration and Finance.

The initial focus will be on improving the processes and data that feed into the finance function – ensuring Business Central is being used correctly, improving stock control, cleansing and aligning data, and helping departments adopt more consistent and efficient ways of working.

Once key operational and system improvements have been implemented, there is an opportunity for the position to develop into a more finance-focused role.

Key Responsibilities

• Support the continued implementation, adoption and improvement of Microsoft Dynamics 365 Business Central across the business.
• Act as a key internal point of contact for Business Central, supporting users and identifying opportunities to improve how the system is used.
• Work across Production, Planning, Purchasing, Warehouse, Sales Administration and Finance to improve processes and information flow.
• Review existing processes and identify inefficiencies, duplication, bottlenecks and unnecessary manual work.
• Help reduce reliance on spreadsheets and duplicate data entry through better use of Business Central and improved processes.
• Improve the accuracy and consistency of master data within Business Central, including items, customers and vendors.
• Support improvements to stock counting, stock accuracy and inventory control.
• Cleanse and reconcile data from manufacturing/CAD systems and ensure information is correctly aligned with Business Central.
• Monitor the quality, accuracy and completeness of operational and transactional data.
• Map and document business processes and introduce more consistent working practices.
• Develop and maintain SOPs, work instructions, process guides and training materials.
• Support and coordinate business improvement projects, including testing and implementation of system/process changes.
• Maintain improvement registers, action plans and project trackers.
• Produce operational reports, dashboards and KPIs to help management identify trends, exceptions and areas for improvement.
• Carry out periodic reviews and audits of administrative and manufacturing processes.
• Support root-cause analysis and ensure agreed corrective actions are followed through.
• Provide training and guidance to employees on Business Central and improved processes.
• Support key financial and administrative controls, including producing a weekly ERP-based sales report.
• Help ensure sales orders are correctly shipped, invoiced and receipted and purchase orders are appropriately receipted, invoiced and paid.
• Work closely with management and the company's Accountant to improve the quality of information flowing into the finance function.
• Promote a culture of continuous improvement across the organisation.

Essential Experience

• Hands-on experience using Microsoft Dynamics 365 Business Central.
• Good understanding of Business Central processes and master data.
• Strong Excel skills and confidence working with, cleansing and analysing data.
• Experience working with business processes across areas such as purchasing, sales, inventory, warehousing, operations or finance.
• Strong attention to detail and an understanding of the importance of accurate ERP data.
• Ability to identify inefficient processes and suggest practical improvements.
• Comfortable working with employees across different departments and helping users adopt new processes and systems.
• Able to work on-site in Plymouth.

Desirable Experience

• Previous experience within a manufacturing or engineering environment.
• Finance, bookkeeping, accounts or financial administration experience.
• Understanding of stock control, inventory management and manufacturing processes.
• Experience supporting an ERP implementation, upgrade or continuous improvement programme.
• Experience producing reports, KPIs or management information.
• Process mapping, continuous improvement or business analysis experience.
• Experience creating SOPs, process documentation or user training materials.

What We're Looking For

This role would suit someone who enjoys getting into the detail of how a business operates rather than simply using Business Central to perform one specific function.

You could currently be working in Business Central support, ERP administration, finance/systems, business improvement, operations or manufacturing systems and be looking for an opportunity where you can have a genuine impact on how a business operates.

You will need to be comfortable speaking with people across the organisation, understanding how they currently work and helping introduce better processes and more effective use of Business Central.

Longer-Term Opportunity

The initial priority is Business Central, data quality and operational process improvement. As these improvements become embedded within the business, the intention is for the successful individual to take on greater finance-related responsibility, making previous financial or accounting experience particularly beneficial.

This is an excellent opportunity for someone with Business Central experience who wants broader ownership and the chance to develop their role as the business continues to improve its systems and processes.