Team Ranger (Lead - L2)

Preferred Qualifications, Abilities and Experience - Demonstrated experience of M365 technologies (Preferably MS 900 Certification) - Hands-on experience supporting Microsoft Teams/Skype for Business/Voice technologies e.g.: Cisco, Avaya, Ribbon, etc. (MS 700/MS 721 or equivalent) - Experience troubleshooting Microsoft Teams meetings and live events. - Experience troubleshooting Microsoft Teams voice issues. - Experience troubleshooting federation issues. - Understanding of Identity solutions e.g. ADFS, DirSync/AADSync and Single Sign-On. - Understanding of networking technologies (e.g., protocols such as HTTP, TLS, TCP/IP, DNS, or knowledge related to web servers/browsers). - Troubleshooting experience using tools such as Fiddler, HTTP Watch, Netmon, or IE Developer Tools. • Knowledge of Teams Devices • Knowledge of Virtualization - Knowledge of Skype for Business hybrid deployments. Qualifications Required/Minimum Qualifications - 3+ years prior product, customer support and/or technical support experience. - Language Qualification: English Language: fluent in reading, writing, and speaking. - 3+ years prior product, customer support and/or technical support experience

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