Associate Director, Voice of Customer

Chewy Associate Director, Voice of Customer YesterdaySaved Hybrid Bellevue, WA, USA 149K-245K Annually Expert/Leader 149K-245K Annually Expert/LeadereCommerce • Healthtech • Pet • Retail • PharmaceuticalLeads Chewy’s Voice of Customer program, including AI-driven listening strategies, survey programs, executive escalation root-cause analysis, VOC reporting, and cross-functional customer experience improvements. Drives roadmap prioritization, continuous improvement sprints, feedback loops, post-implementation reviews, and C-suite communications. Builds and leads a team of VOC program managers while influencing leaders across operations, marketing, merchandising, delivery, and healthcare.Top Skills: AICsatNpsService-Oriented ArchitectureSpeech Analytics