IT Help Desk Process Improvement Analyst

Ahold Delhaize USA IT Help Desk Process Improvement Analyst YesterdaySaved Hybrid Salisbury, NC, USA 93K-139K Annually Senior level 93K-139K Annually Senior levelAdTech • eCommerce • Food • Marketing Tech • RetailLeads process improvement, governance, knowledge management, problem management, compliance, and automation initiatives across Help Desk and Technology Support operations. Establishes service standards, evaluates performance, manages documentation, analyzes metrics and feedback, coordinates corrective actions, and drives service improvement programs from planning through completion. Partners with internal teams, vendors, and service providers to improve efficiency, service quality, operational maturity, and customer experience.Top Skills: ItilServicenow