IT Business Analyst Journey
Indexed description
In this role, you will perform focused analysis of business needs, define requirements, and provide expert consultation to support agency-wide systems and processes. You will facilitate requirements gathering, maintain technical documentation, and participate in the validation and resolution of issues affecting enterprise applications. By evaluating system complexities, dependencies, and interactions, you will help ensure reliable technology solutions that improve business practices and organizational performance.
This position serves as a key liaison between business and technology, requiring deep knowledge of DOC operations and enterprise applications across all divisions and back-office functions. As a technical subject matter expert, you will assess the impact of proposed changes, provide informed recommendations, and support solutions that align with the department’s mission to improve public safety by positively changing lives.
A Completed Application Packet Will Include
- A cover letter regarding your interest in this position with our agency
- A detailed resume
- Three professional references
We are looking for teammates who share our vision of public service and are committed to an equitable and inclusive culture that fosters and inspires excellence, while promoting innovation, engagement, and safety, leading to better outcomes for our incarcerated population, our agency, and our community.
As an IT Business Analyst Journey, some of your duties will include:
- Performing business and technical requirements definition for mission-critical and highly complex enterprise-wide applications and systems which could look like:
- Independently facilitating definition and elicitation of business requirements
- Validating and prioritizing requirements to ensure the business needs are met with the delivered functionality
- Identifying gaps between functional specifications and the capabilities of the technology.
- Translating business and functional requirements into user stories.
- Creating and refining features, user stories and tasks for tracking requirements using Azure DevOps (ADO)
- Independently meeting with business subject matter experts to clarify and refine requirements
- Converting requirements into various types of models or diagrams using the Business Analyzing Book of Knowledge (BABOK) techniques and best practices
- Complying with the standards of the SLDC and follow strategies, plans, and procedures according to industry standards and best practices
- Collaborating between business stakeholders and agile team to ensure both areas understand complex business processes and rules
- Explaining IT tools, processes and technologies in terms easily understood by non-technical staff
- Performing ongoing strategic analysis
- Providing support for user submitted ticket analysis and resolution while managing system defects and enhancements for DOC/CI and vendor-supported applications to include:
- Serving as the IT Subject Matter Expert (SME) for technical support to the business users
- Analyzing and determining the impact of system malfunctions and elicit further information from the user
- Identifying data corrections required because of a system or user malfunction
- Independently performing testing on applications
- Participating with other IT staff in root cause analysis
- Perform project management activities for small and medium scale efforts to ensure solutions for business needs can be successfully implemented.
- Participating in user acceptance testing (UAT) for mission-critical applications and systems
- Communicating effectively with DOC system users, technical staff, contractors, and vendors
- Other duties as assigned
- Bachelors degree in Computer Science, Business Administration, Public Administration, or closely related field*
- 2 years of professional experience in any of the following areas:
- Business analysis
- Eliciting and managing technical and functional requirements
- Analyzing systems and data
- Providing customer or technical support for enterprise applications
- Design documentation
- User acceptance testing
- Project management
- Technical documentation
- 6 years of experience may be substituted for education in any of the following areas:
- Business analysis
- Eliciting and managing technical and functional requirements
- Analyzing systems and data
- Providing customer or technical support for enterprise applications
- Design documentation
- User acceptance testing
- Project management
- Technical documentation
- Ability to plan and manage time effectively by identifying and handling competing priorities professionally
- Make effective decisions within short timeframes, taking appropriate action to ensure continued delivery of services
- Possess strong verbal and written communication skills and be able to bridge the gap between technical and business requirements
- Correctional and/or relevant experience may substitute year for year for post-secondary education
- Business Analysis Certification and/or experience applying Business Analysis Body of Knowledge (BABOK) techniques
- Project Management Certification and/or experience applying Project Management Body of Knowledge (PMBOK) techniques
- Knowledge and experience with software development life cycle (SDLC) and system implementation process, including requirements gathering
- Knowledge and experience using Azure DevOps (ADO), Easy Vista, Visio, SnagIt, SharePoint, and Microsoft Office Suite Software
Vision: Working together for safer communities.
Mission: Improving public safety by positively changing lives.
Our Commitment: To operate a safe and humane corrections system and partner with others to transform lives for a better Washington.
Our Core Values
- Cultivate an environment of integrity and trust: Corrections values partnership and trust. We foster openness and support courageous conversations. We are committed to doing what we say we are going to do by being accountable and taking personal ownership in our actions.
- Respectful and inclusive interactions: Corrections appreciates and values individuals by promoting an inclusive and diverse environment, which encourages safety. We respect, value, and listen to the thoughts, feelings, and perspectives of our stakeholders and consider the impact on those we serve as well as each other.
- People's safety: Corrections believes in creating an environment that values physical, mental, and emotional security and well-being. We honor those who advance safety for all.
- Positivity in words and actions: At Corrections, we assume positive intentions and believe there is a shared desire for the best outcome. We consistently demonstrate positive behavior and always put forth our best effort.
- Supporting people's success: Corrections is committed to our community – understanding individuals, instilling hope, embracing change, and providing opportunities.
Important Notes
- DOC complies with the employment eligibility verification requirements for the federal employment eligibility verification form I-9. The selected candidate must be able to provide proof of identity and eligibility to work in the United States consistent with the requirements of that form. https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents
- DOC does not use E-Verify; therefore, we are not eligible to extend STEM-Optional Practice Training (OPT). For information, please visit www.uscis.gov.
- This recruitment may be utilized to fill more than one position.
- Please include a minimum of three (3) professional references with your application. A professional reference is defined as an individual who has been paid to supervise your work and can attest to your work performance, technical skills, and job competencies. If you do not have any or sufficient professional references, please include non-related professionals, such as educators or other professional associates.
- Please note: Phone number AND email address are required for all professional references.
- A background check including criminal record history will be conducted prior to a new hire. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant’s suitability and competence to perform in the position.
- Employees may work directly with or near incarcerated individuals in a potentially hazardous setting. Please consider this when deciding whether to apply.
- We are committed to maintaining a drug and alcohol-free work environment, and our employees are expected to comply with all state and federal laws. A pre-employment drug test may be administered as part of the selection process, and applicants who test positive for any controlled substances, will be disqualified from consideration.
- Oleoresin Capsicum (OC) is an aerosol pepper spray made available as a means of self-defense and/or de-escalation. Applicants with sensitivities or allergies are encouraged to ask about the level of exposure they could expect in this position.
- Animal care projects are a common component of most Washington State prisons, including dog and cat programs. Applicants with animal sensitivities or allergies are encouraged to ask about the level of exposure they could expect in this position.
- Tuberculosis (TB) is a priority health issue for DOC employees. The successful candidate may be required to provide valid proof of a baseline TB skin test within 60 days from the date of hire. When positive tests result, further information, testing and treatment will also be required. Employment is not contingent upon test results.
- Foreign equivalent degrees awarded outside the United States must have a credential evaluation report attached to your application. You may request the required evaluation/documentation from www.wes.org and www.aice-eval.org. Until this documentation is provided, you will not be selected to move forward in the hiring process.
What We Offer
As an employee of the Department of Corrections, your work-life integration is a priority. Washington State employees are offered one of the most inclusive and competitive benefits packages in the nation. Besides comprehensive family insurance for medical, dental, and vision, these perks also may include:
- Remote/telework/flexible schedules (depending on position)
- Up to 25 paid vacation days a year
- 8 hours of paid sick leave per month
- 12 paid holidays a year
- Generous retirement plan
- Flex Spending Accounts
- Dependent Care Assistance
- Deferred Compensation and so much more!
- Teamsters 117 represented positions receive 3 days of bereavement leave.
For questions about this recruitment, or to request reasonable accommodation in the application process, please email [email protected] or call us at 509-630-9160. For TTY service, please call the Washington Relay Service at 7-1-1 or 1-800-833-6388.
More than Just a Paycheck!
Employee benefits are not just about the kind of services you get, they are also about how much you may have to pay out of pocket. Washington State offers one of the most competitive benefits packages in the nation.
We understand that your life revolves around more than just your career. Like everyone, your first priority is ensuring that you and your family will maintain health and financial security. That's why choice is a key component of our benefits package. We have a selection of health and retirement plans, paid leave, staff training and other compensation benefits that you can mix and match to meet your current and future needs.
Read About Our Benefits
The following information describes typical benefits available for full-time employees who are expected to work more than six months. Actual benefits may vary by appointment type or be prorated for other than full-time work (e.g. part-time); view the job posting for benefits details for job types other than full-time.
Note: If the position offers benefits which differ from the following, the job posting should include the specific benefits.
Insurance Benefits
Employees and their families are covered by medical (including vision), dental and basic life insurance. There are multiple medical plans with affordable monthly premiums that offer coverage throughout the state.
Staff are eligible to enroll each year in a medical flexible spending account which enables them to use tax-deferred dollars toward their health care expenses. Employees are also covered by basic life and long-term disability insurance, with the option to purchase additional coverage amounts.
To view premium rates, coverage choice in your area and how to enroll, please visit the Public Employees Benefits Board (PEBB) website. The Washington Wellness program from the Health Care Authority works with PEBB to support our workplace wellness programs.
Dependent care assistance allows the employee to save pre-tax dollars for a child or elder care expenses.
Other insurance coverage for auto, boat, home, and renter insurance is available through payroll deduction.
The Washington State Employee Assistance Program promotes the health and well-being of employees.
Retirement And Deferred Compensation
State Employees are members of the Washington Public Employees' Retirement System (PERS). New employees have the option of two employer contributed retirement programs. For additional information, check out the Department of Retirement Systems' web site.
Employees also have the ability to participate in the Deferred Compensation Program (DCP). This is a supplemental retirement savings program (similar to an IRA) that allows you control over the amount of pre-tax salary dollars you defer as well as the flexibility to choose between multiple investment options.
Social Security
All state employees are covered by the federal Social Security and Medicare systems. The state and the employee pay an equal amount into the system.
Public Service Loan Forgiveness
If you are employed by a government or not-for-profit organization, and meet the qualifying criteria, you may be eligible to receive student loan forgiveness under the Public Service Loan Forgiveness Program.
Holidays
Full-time and part-time employees are entitled to paid holidays and one paid personal holiday per calendar year.
Note: Employees who are members of certain Unions may be entitled to additional personal leave day(s), please refer to position specific Collective Bargaining Agreements for more information.
Full-time employees who work full monthly schedules qualify for holiday compensation if they are employed before the holiday and are in pay status for at least 80 nonovertime hours during the month of the holiday; or for the entire work shift preceding the holiday.
Part-time employees who are in pay status during the month of the holiday qualify for the holiday on a pro-rata basis. Compensation for holidays (including personal holiday) will be proportionate to the number of hours in pay status in the month to that required for full-time employment, excluding all holiday hours. Pay status includes hours worked and time on paid leave.
Sick Leave
Full-time employees earn eight hours of sick leave per month. Overtime eligible employees who are in pay status for less than 80 hours per month, earn a monthly proportionate to the number of hours in pay status, in the month to that required for full-time employment. Overtime exempt employees who are in pay status for less than 80 hours per month do not earn a monthly accrual of sick leave.
Sick leave accruals for part-time employees will be proportionate to the number of hours in pay status, in the month to that required for full-time employment. Pay status includes hours worked, time on paid leave and paid holiday.
Vacation (Annual Leave)
Full-time employees accrue vacation leave at the rates specified in WAC 357-31-165(1) or the applicable collective bargaining agreement (CBA). Full-time employees who are in pay status for less than 80 nonovertime hours in a month do not earn a monthly accrual of vacation leave.
Part-time employees accrue vacation leave hours in accordance with WAC 357-31-165(1) or the applicable collective bargaining agreement (CBA) on a pro rata basis. Vacation leave accrual will be proportionate to the number of hours in pay status, in the month to that required for full-time employment.
Pay status includes hours worked, time on paid leave and paid holiday.
As provided in WAC 357-58-175, an employer may authorize a lump-sum accrual of vacation leave or accelerate the vacation leave accrual rate to support the recruitment and/or retention of a candidate or employee for a Washington Management Service position. Vacation leave accrual rates may only be accelerated using the rates established WAC 357-31-165.
Note: Most agencies follow the civil service rules covering leave and holidays for exempt employees even though there is no requirement for them to do so. However, agencies are required to adhere to the applicable RCWs pertaining holidays and leave.
Military Leave
Washington State supports members of the armed forces with 21 days paid military leave per year.
Bereavement Leave
Most employees whose family member or household member dies, or for loss of pregnancy, are entitled to five (5) days of paid bereavement leave. In addition, the employer may approve other available leave types for the purpose of bereavement leave.
Additional Leave
Leave Sharing
Parental Leave
Family and Medical Leave Act (FMLA)
Leave Without Pay
Please visit the State HR Website for more detailed information regarding benefits.
Updated 01-07-2026
01
Are you a current DOC employee?
- Yes
- No
Please Indicate Your Highest Level Of Education
- High school diploma or equivalent
- Associates degree
- Bachelors degree in Computer Science, Business Administration, Public Administration, or closely related field
- Masters degree or higher
If you have a degree obtained outside of the United States, have you included a foreign credential evaluation report with your application? (You may request the required evaluation/documentation from www.wes.org and www.aice-eval.org)
- Yes
- No
- NA
Please indicate all knowledge, skills and/or abilities in which you have professional experience with:
- Business analysis
- Eliciting and managing technical and functional requirements
- Analyzing systems and data
- Providing customer or technical support for enterprise applications
- Design documentation
- User acceptance testing
- Project management
- Technical documentation
- I do not have professional experience with any of the above knowledge, skills and/or abilities
If you indicated having have professional experience with any of the above knowledge, skills and/or abilities, how many years experience do you have?
- I do not have professional experience with any of the above knowledge, skills and/or abilities
- I have one year of experience
- I have two to three years of experience
- I have four to five years of experience
- I have six or more years of experience
Please indicate all knowledge, skills and/or abilities in which you have experience with:
- Business Analysis Certification and/or experience applying Business Analysis Body of Knowledge (BABOK) techniques
- Project Management Certification and/or experience applying Project Management Body of Knowledge (PMBOK) techniques
- Knowledge and experience with software development life cycle (SDLC) and system implementation process, including requirements gathering
- Knowledge and experience using Azure DevOps (ADO), Easy Vista, VISIO, SnagIt, SharePoint, and Microsoft Office Suite Software
- I do not have experience with any of the above knowledge, skills and/or abilities
How did you hear about this opportunity?
- Careers.wa.gov; jobs.doc.wa.gov; or governmentjobs.com
- Indeed
- DOC social media (Facebook, LinkedIn, Twitter)
- Job/career fair
- Job boards (Monster. ZipRecruiter, GlassDoor, CareerBuilder)
- WorkSource
- Veteran outreach
- Referral from current DOC employee
- Other
If hired for this position, do you currently possess required documents to allow you to legally work within the United States? (The below link lists acceptable documents: https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents)
- Yes
- No
If hired for this position, will you require employer sponsorship, either now or in the future?
- Yes
- No
- Required Question
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