Senior Customer Success Manager

Trustpilot Senior Customer Success Manager YesterdaySaved Easy Apply Hybrid New York, NY, USA Easy Apply 95K-108K Annually Senior level 95K-108K Annually Senior levelConsumer Web • Information Technology • Sales • SoftwareOwn strategic success for a portfolio of complex, high-value enterprise customers. Lead onboarding, product adoption, value realization, retention, customer health, issue resolution, advocacy, and executive relationships. Develop success plans, monitor NPS and renewal performance, communicate customer insights to Product and Engineering, and maintain accurate CRM records. The role requires strong SaaS customer success experience, technical fluency, data-driven account management, and the ability to influence C-suite stakeholders.Top Skills: CRMSaaS