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Scotch Builtin · Indexed 2026-10-08

Customer Support Specialist

Remote 65K-75K Annually Remote

Builtin
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Indexed description

Scotch Customer Support Specialist YesterdaySaved Easy Apply Remote USA Easy Apply 65K-75K Annually Junior 65K-75K Annually JuniorArtificial Intelligence • eCommerce • Fintech • Payments • Retail • Software • AnalyticsProvide Tier 2 technical support for Android-based POS software and hardware, troubleshooting payments, inventory, reporting, networking, and device issues. Investigate logs and system behavior, resolve escalated customer cases, and collaborate with Product and Engineering on bugs and fixes. Maintain troubleshooting documentation, assist with releases and hardware compatibility testing, and participate in on-call coverage for critical incidents.Top Skills: AndroidBarcode ScannersCash DrawersIp ConfigurationPayment DevicesPos SystemsReceipt PrintersRemote Access ToolsRoutersTouch TerminalsWifi

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