Associate IT Operation and Support Engineer

Core skills you’ll bring

• Experience in working as operations or support engineer
• Experience in Windows and Linux/UNIX system administration
• Medium to strong grasp of relational databases and SQL
• Advanced Troubleshooting skills in a multi-user environment
• Advanced English proficiency (spoken and written)

• Scripting (SQL, Shell, PowerShell, Batch) experience to produce solutions and perform troubleshooting
• Knowledge of LAN/WAN architecture, TCP/IP, Firewall/VLAN configuration, NAT/Hardware-Based load balancing, encryption, and network security best practices
• Strong grasp of Internet network concepts, protocols and associated services (TCP/IP, HTTP, FTP, SCP, DNS)
• Experience using monitoring tools
• Ability to prioritize assignments handles shifting deadlines, multitasking, and work independently as well as in a team environment
• Ability to exercise good judgment, to independently assess risk, and to make critical decisions
• Willingness to work flexible shifts

• Monitoring system operations and troubleshoot problems
• Analyzing root causes of operational malfunctions and provide resolutions
• Resolving operational problems within the defined schedules and service level agreements
• Driving incident resolution and process improvements to minimize impact to the production environment and business partners
• To develop a support plan to prioritize and resolve issues
• To address customer issues promptly and accurately
• To work closely with business partners, vendors and technical groups to provide support and escalations for technical incidents.
• To develop preventive measures and document issue resolution procedures

People are at the core of Avenga. We provide equal opportunities regardless of race, ethnicity, gender identity, sexual orientation, disability, age, religion, or any other characteristic. We are committed to a respectful environment where everyone can be themselves, share their ideas, and feel that they belong.