Scrum Master

About The Role

We are seeking a Skilled Scrum Master to join our growing technology team; a leading Microfinance Bank focused on driving financial inclusion through innovative digital solutions. The ideal candidate will be responsible for facilitating agile processes, promoting collaboration, and ensuring high-quality delivery across multiple cross-functional teams.

You will work closely with Product Managers, Developers, QA Engineers, and other stakeholders to deliver efficient and scalable financial products that enhance our customer experience.

Key Responsibilities

• Serve as a Scrum Master for one or more agile teams, ensuring adherence to agile principles and best practices.
• Facilitate all Scrum ceremonies including daily stand-ups, sprint planning, sprint reviews, and retrospectives.
• Collaborate with Product Owners to ensure well-defined product backlogs and sprint goals.
• Identify and remove impediments that hinder team progress and delivery.
• Support the team in achieving a sustainable pace and continuous improvement.
• Foster a culture of accountability, transparency, and collaboration within teams.
• Track and communicate team progress using appropriate metrics (e.g., burndown charts, velocity).
• Act as a servant leader — protecting the team from distractions and enabling focus on sprint goals.
• Partner with other Scrum Masters and delivery leads to enhance overall agile maturity across the organization.
• Ensure alignment of product delivery with compliance and regulatory requirements within the banking and financial sector.

• Bachelor’s degree in Computer Science, Information Technology, Business Administration, or related field.
• 3+ years of experience as a Scrum Master or Agile Project Manager in a technology-driven environment.
• Proven experience working within financial services, fintech, or microfinance institutions (preferred).
• Strong understanding of Agile frameworks (Scrum, Kanban) and software development life cycles.
• Scrum Master Certification (CSM, PSM I, or equivalent) is required.
• Excellent communication, facilitation, and conflict-resolution skills.
• Strong analytical mindset and ability to adapt in a fast-paced, evolving environment.
• Experience using agile tools such as Jira, Trello, or ClickUp.

• Exposure to digital banking, payment systems, or loan management platforms.
• Experience with DevOps and CI/CD processes.
• Familiarity with agile scaling frameworks (SAFe, LeSS).