CTS Operations Analyst 6PM-6AM CST

CDW CTS Operations Analyst 6PM-6AM CST YesterdaySaved Remote or Hybrid US 26K-31K Hourly Entry level 26K-31K Hourly Entry levelInformation TechnologyMonitors managed-services technologies, provides tier-1 customer and help-desk support, investigates incidents, documents issues, escalates problems, analyzes operational data, and improves support processes. The role requires collaboration with customers, suppliers, engineers, and internal teams while meeting service-level and security requirements. Work occurs within a 24/7 operation and includes overnight shifts, weekends, holidays, and possible overtime.Top Skills: AutomateHeatMS OfficeNimsoft Unified ManagementRemedySciencelogicService Desk ExpressServicenow