Information Technology Business Analyst

End Client: State of South Carolina - Spartanburg County

Job Title: IT Business Analyst

Location: Spartanburg, SC

Duration: 12+ Months

Position Type: Contract

Hours Per Week: 40 Hr

Interview Mode: Webcam or In Person

Ceipal ID: SSC_BA911_MA

Requirement ID: 13911

Spartanburg County Information Technologies is building a unified, service-oriented technology organization focused on reliability, cybersecurity, collaboration, and excellent public service. This engagement offers the opportunity to work directly with IT leaders and subject-matter experts, help establish durable standards and documentation practices, and produce work that will materially improve the County's operational resilience and ability to serve employees and citizens.

New contract role supporting the County's Cybersecurity Program and Documentation Recovery initiative. The position is being added to address documentation gaps, reduce reliance on institutional knowledge, improve operational resilience, and establish repeatable, maintainable documentation. Initial term is 12 months, full-time (approximately 40 hours per week), with possible extension.

SCOPE OF THE PROJECT:

The Business Analyst will serve as the discovery and analysis lead for the Documentation Recovery initiative. Working across Information Technologies and with key County stakeholders, the BA will inventory and assess existing documentation, interview subject-matter experts, document current-state processes and technology dependencies, identify documentation and process gaps, and organize findings into structured inputs for the Technical Writer and IT leadership. The work will support cybersecurity, operational continuity, knowledge transfer, disaster recovery, and long-term documentation governance.

DAILY DUTIES / RESPONSIBILITIES:

Lead discovery sessions, interviews, and workshops with IT teams and County stakeholders.

Inventory existing technical, operational, security, system, application, infrastructure, and recovery documentation.

Analyze and document current-state business and IT processes, workflows, roles, dependencies, handoffs, and pain points.

Create process maps, workflow diagrams, data/process flows, inventories, matrices, and other analysis artifacts using Microsoft Visio and Microsoft 365.

Identify documentation gaps, single points of knowledge, process risks, inconsistencies, and opportunities for standardization.

Gather, organize, validate, and prioritize requirements for SOPs, runbooks, knowledge articles, system documentation, and recovery documentation.

Translate SME knowledge into clear, structured source material and collaborate closely with the Technical Writer.

Facilitate review and validation sessions to ensure documented processes accurately reflect County operations.

Maintain a documentation backlog, status tracking, priorities, ownership, and dependencies.

Support development of documentation standards, templates, governance, ownership, review cycles, and repository organization.

REQUIRED SKILLS (RANK IN ORDER OF IMPORTANCE):

1. 10+ years of demonstrated business analysis experience in complex IT or technology environments.

2. Strong requirements elicitation, interviewing, facilitation, and stakeholder-management skills.

3. Advanced proficiency with Microsoft 365, including Word, Excel, PowerPoint, Teams, SharePoint, and related collaboration tools.

4. Strong proficiency with Microsoft Visio for process mapping, workflow documentation, and technical/business diagrams.

7. Experience working with technical SMEs across infrastructure, applications, service delivery, cybersecurity, or similar IT disciplines.

PREFERRED SKILLS (RANK IN ORDER OF IMPORTANCE):

1. Experience with documentation recovery, IT operational maturity, knowledge-management, or process-standardization initiatives.

2. Experience documenting cybersecurity, infrastructure, disaster recovery, business continuity, or IT service-management processes.

3. Experience with SharePoint-based documentation repositories and governance.

4. Familiarity with ITIL, NIST, CIS, or other recognized IT/security frameworks.

5. Government or other highly regulated environment experience.

V Group Inc. is an IT Services company which supplies IT staffing, project management, and delivery services in software, network, help desk and all IT areas. Our primary focus is the public sector including state and federal contracts. We have multiple awards/ contracts with the following states: AR, CA, DE, FL, GA, IL, KY, MD, ME, MI, NC, NJ, NY, OH, OR, PA, SC, TX, VA, and WA. If you are considering applying for a position with V Group, or in partnering with us on a position, please feel free to contact me for any questions you may have regarding our services and the advantages we can offer you as a consultant.

Please share my contact information with others working in Information Technology.

Website: www.vgroupinc.com

LinkedIn: www.linkedin.com/company/v-group/

Facebook: www.facebook.com/VGroupIT

Twitter: www.twitter.com/vgroupinc