Microsoft Dynamics 365 & Copilot Technical Lead

Microsoft Dynamics 365 & Copilot Technical Lead

Overview / Summary

We are seeking a Microsoft Dynamics 365 & Copilot Technical Lead to provide technical leadership for the design, architecture, development, and delivery of enterprise business solutions across Microsoft Dynamics 365, Power Platform, and Microsoft’s AI ecosystem.

The role translates complex business needs into secure, scalable, and supportable solutions, including AI-powered applications, conversational agents, workflow automation, and intelligent customer-service capabilities. The Technical Lead will guide engineering teams and delivery partners, establish technical standards, and collaborate with business stakeholders, architects, product owners, and operations teams to deliver business outcomes.

The successful candidate will have extensive hands-on engineering experience and a strong track record leading complex enterprise implementations, with expertise in responsible AI, platform governance, integration, performance, and long-term maintainability.

Key Responsibilities

• Lead technical discovery and solution design for Dynamics 365, Power Platform, Copilot, and Azure-based initiatives.
• Translate functional and nonfunctional requirements into architecture, delivery plans, and implementation guidance.
• Set technical direction and engineering standards, including design patterns, code quality, security, performance, reuse, testing, documentation, and supportability.
• Lead development and deployment of custom Copilots and AI agents using Microsoft Copilot Studio and, where appropriate, Azure OpenAI and Azure AI services.
• Apply prompt engineering, retrieval-augmented generation (RAG), grounding, and AI evaluation practices.
• Design and deliver integrations between Dynamics 365, Power Platform, Azure services, enterprise applications, APIs, and knowledge repositories.
• Guide configuration and customization of Dynamics 365, including forms, views, dashboards, business process flows, navigation, web resources, ribbon customizations, and application solutions.
• Provide hands-on technical leadership for C# plug-ins, custom workflows, JavaScript/TypeScript extensions, XRM development, OData/Web API integrations, and custom APIs.
• Oversee delivery of model-driven and canvas Power Apps, Power Automate workflows, Azure Logic Apps, Azure Functions, and CRM portal or related portal solutions.
• Ensure solutions follow enterprise security, privacy, data governance, accessibility, and responsible AI practices.
• Identify and manage technical risks and dependencies.
• Lead technical design reviews, code reviews, estimates, testing strategy, release readiness, incident/problem resolution, and production support for critical solutions.
• Guide source control, branching, build and release automation, CI/CD, and application lifecycle management using Git/GitHub and Azure DevOps or equivalent tooling.
• Mentor developers and technical team members and promote knowledge sharing.
• Coordinate effectively with architects, PDO teams, QA, product owners, vendors, and business stakeholders.
• Assess platform updates and emerging Microsoft AI capabilities and recommend improvements that enhance business value, reliability, user experience, and operational efficiency.

• 15+ years of progressive experience in software engineering, enterprise application development, and technical solution delivery, including significant technical leadership responsibility.
• Extensive hands-on experience with Microsoft Dynamics 365 CRM, including architecture or solution design, configuration, customization, development, integration, and deployment.
• Demonstrated experience leading enterprise-scale Dynamics 365 and Power Platform implementations from discovery through production support.
• Strong development experience with C#, .NET/ASP.NET, JavaScript and/or TypeScript, Dynamics 365 plug-ins, custom workflows, XRM Framework, and OData/Web APIs.
• Experience building solutions with Power Apps, including model-driven and canvas apps, Power Automate, and business process flows.
• Practical experience with integrations using REST/Web APIs, custom APIs, Azure Functions, Azure Logic Apps, or comparable Azure integration services.
• Experience with Git-based source control and Azure DevOps, CI/CD pipelines, release management, and ALM practices.
• Ability to communicate architecture and technical tradeoffs clearly to technical and nontechnical audiences.
• Ability to lead collaborative Agile delivery.
• Hands-on experience with Microsoft Copilot Studio and integrating Copilot or conversational AI capabilities into Dynamics 365 and Power Platform solutions.
• Solid understanding of LLMs, prompt engineering, RAG, knowledge grounding, AI agent design/orchestration, and methods for evaluating AI quality and safety.
• CRM experience.
• Microsoft Azure experience.
• Strong development experience with JavaScript and C#.
• Connectivity/integration experience.
• Experience with Jira and GitHub.
• Hands-on experience with Microsoft Copilot.
• Master's degree.

• Experience with Azure OpenAI Service, Azure AI Services, Microsoft AI SDKs, and enterprise conversational AI or virtual assistants.
• Experience applying generative AI to business workflows, customer service, employee productivity, recommendations, or insight generation.
• Experience with Dynamics 365 Customer Service and Omnichannel, customer-service operations, portals, and enterprise knowledge sources.
• Experience with platform governance, environment strategy, identity and access management, data protection, observability, and production operations.

HTC Global Services wants you to join our team. Come build new things with us and advance your career. At HTC Global, you’ll collaborate with experts, work alongside clients, and be part of high-performing teams driving success together. You’ll have long-term opportunities to grow your career and develop skills in the latest emerging technologies.

At HTC Global Services, our employees have access to a comprehensive benefits package. Benefits can include Group Health (Medical, Dental, and Vision), Paid Time Off, Paid Holidays, 401(k) matching, Group Life and Disability insurance, Professional Development opportunities, Wellness programs, and a variety of other perks.

Our success as a company is built on inclusion and diversity. HTC Global Services is committed to providing a workplace free from discrimination and harassment, where every employee is treated with dignity and respect. We celebrate differences and believe that diverse cultures, perspectives, and skills drive innovation and success. HTC is an Equal Opportunity Employer and a proud National Minority Supplier. We seek to empower each individual, fostering an environment where everyone feels valued, included, and respected.