German speaking Customer Support Operator (m/f/d)

We are looking for a German-speaking customer support representative to join our dynamic team in Kazakhstan. In this role, you will serve as the face of our organization, providing first-class support to our German-speaking customers and building constructive relationships that reflect our commitment to meeting customer needs. You will handle inquiries across various channels, effectively resolve issues, and help foster a collaborative environment where your communication skills and empathy will play a key role. - Respond professionally, politely, and enthusiastically to customer inquiries via phone, email, and chat in German - Resolve customer issues and offer quick, effective solutions while maintaining detailed documentation in our support system - Identify complex issues and escalate them to the appropriate departments or management, clearly outlining the nature of the issue and its context - Follow up with customers to ensure their issues are fully resolved and they are satisfied - Remain friendly and empathetic while efficiently handling multiple customer inquiries simultaneously - Meet targets for response time, resolution rate, and customer satisfaction scores through consistent effort and attention to detail - Contribute to a positive team atmosphere by sharing best practices with colleagues and providing constructive feedback - Provide management with analytical insights into common customer issues and opportunities for product improvement Candidate Requirements: - Fluency in German (written and spoken) with excellent communication skills - Proven experience in customer support or customer service - Excellent interpersonal skills, with the ability to remain calm and professional in stressful situations - Excellent problem-solving skills and attention to detail - Knowledge of IT systems and customer relationship management (CRM) tools (CRM) - Ability to multitask and prioritize effectively in a fast-paced work environment - Demonstrated empathy, patience, and resilience when interacting with customers - High school diploma or equivalent Desirable Qualifications: - Experience with ticket management systems or support management platforms - Knowledge of best practices in customer support and industry standards - Experience with performance metrics and customer satisfaction analysis - Familiarity with onboarding processes and team collaboration tools - Schedule: 11:00 a.m. – 11:30 p.m. (8-hour rotating shift), - Work remotely Engineered in Berlin. Driving the Future of Europe. At AUTODOC, we are proud to be a homegrown European success story. Founded in Berlin in 2008 and still headquartered in the heart of the continent today, we have evolved from a local specialist into Europe’s leading online platform for the automotive aftermarket. Our strength lies in our unique identity: we are a digital-first e-commerce powerhouse with strong German roots and an extensive reach across 27 European countries. This continental focus allows us to blend our heritage with high-tech innovation, staying agile and closely connected to the markets we serve. Today, our team of more than 5,500 professionals from over 50 different countries is redefining mobility through cutting-edge technology. Bring your talent and expertise to a company that is building a sustainable, tech-driven future for drivers everywhere. Come join us and help shape the future of AUTODOC!

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