Associate Account Resolution Representative - Credit Cards - Bilingual (Spanish/English)

Wells Fargo Associate Account Resolution Representative - Credit Cards - Bilingual (Spanish/English) Reposted YesterdaySaved Hybrid San Antonio, TX, USA Junior JuniorFintech • Financial ServicesHandles inbound and outbound customer calls to determine delinquency reasons, negotiate repayment terms, and resolve outstanding credit card balances. Uses account resolution systems, follows company policies, escalates complex issues, and supports a quality customer experience. Requires bilingual Spanish and English proficiency, flexible scheduling, onsite attendance, completion of six weeks of training, and performance against production and service metrics.Top Skills: Auto DialerDirect Dial System