Technical Support Engineer

Lansweeper Technical Support Engineer YesterdaySaved Hybrid Austin, TX, USA Mid level Mid levelCloud • Information Technology • Software • CybersecurityProvides technical support for the Lansweeper platform by troubleshooting customer cases, reproducing issues in lab environments, documenting resolutions, managing SLAs, and maintaining technical documentation. The role requires hands-on experience across Windows, Linux, virtualization, networking, Active Directory, and cloud platforms. It also involves proactive case follow-up, customer communication, collaboration with support teams, and eventual participation in enterprise and severity-one customer calls.Top Skills: Active DirectoryAWSAzureChatgptClaudeConfluenceJIRALinuxmacOSSalesforceSlackbotSQLVMwareWindows