FedNow Operations Center (FNOC) Lead - 2nd Shift

Federal Reserve Bank of Boston FedNow Operations Center (FNOC) Lead - 2nd Shift YesterdaySaved In-Office 3 Locations 152K-229K Annually Expert/Leader 152K-229K Annually Expert/LeaderFintech • Information Technology • Payments • Sharing Economy • Financial Services • CryptocurrencyLeads second-shift operations for the Federal Reserve’s FedNow instant payment service. Responsibilities include overseeing 24/7/365 service reliability, managing critical incidents, facilitating customer troubleshooting, developing and mentoring analysts, improving operational processes, implementing performance metrics, creating documentation and training, and coordinating with cross-functional teams. The role requires translating strategy into operational plans and driving a world-class customer experience.Top Skills: Application Monitoring ToolsCloud-Based ServicesFednow ServiceIso 20022ItilServicenow