(Sr) Lead, Retention Strategy & Operations

Nourish (Sr) Lead, Retention Strategy & Operations YesterdaySaved Easy Apply In-Office 2 Locations Easy Apply Senior level Senior levelArtificial Intelligence • Healthtech • Software • TelehealthOwns patient retention strategy from opportunity identification through execution and measurement. The role analyzes patient journey data, develops retention hypotheses and roadmaps, leads experimentation, designs lifecycle campaigns across email, SMS, push, and product touchpoints, and partners with Product, Data, and Engineering to build scalable retention capabilities. It requires a data-driven, cross-functional 0-to-1 builder who can improve conversion, retention, reactivation, and lifetime value.Top Skills: BrazeCustomer.IoEmailIterableLifecycle Marketing PlatformsMar-Tech StacksPush NotificationsSms