Worksite Digital Adoption & Experience Consultant

MassMutual Worksite Digital Adoption & Experience Consultant YesterdaySaved Hybrid Springfield, MA, USA 113K-148K Annually Senior level 113K-148K Annually Senior levelBig Data • Fintech • Information Technology • Insurance • Financial ServicesDrives adoption and engagement of digital capabilities across customer journeys, service models, and operational workflows. Shapes digital experience, self-service, and omnichannel strategies while partnering with business, product, technology, operations, and leadership teams. Establishes metrics for digital usage, customer experience, efficiency, and investment value, using data-driven insights to influence priorities and improve outcomes.