Manager, Customer Support

Sprout Social Manager, Customer Support YesterdaySaved Easy Apply Remote or Hybrid US Easy Apply 86K-141K Annually Senior level 86K-141K Annually Senior levelMarketing Tech • Social Media • Software • Analytics • Business IntelligenceManages a distributed Customer Support team in a high-volume SaaS environment. Responsibilities include integrating acquired support teams, overseeing capacity and KPIs, managing multichannel operations, identifying operational risks, developing scalable processes and knowledge repositories, coaching team members, and leading cross-functional initiatives with Engineering, Sales, and Customer Success.Top Skills: Ai TechnologiesChat And Ticketing PlatformsCRMSaaSSalesforceSocial MediaZendesk