Senior Manager, Travel Services

Navan Senior Manager, Travel Services 42 Minutes AgoSaved Easy Apply Remote or Hybrid USA Easy Apply Senior level Senior levelFintech • Information Technology • Payments • Productivity • Software • Travel • AutomationLeads multiple global travel support teams operating 24/7. Responsibilities include developing standardized processes, improving operational scale, managing escalations, monitoring service levels and customer satisfaction, conducting root-cause analysis, coaching managers, supporting hiring and training, and reporting performance. The role requires contact-center leadership, travel industry systems experience, customer-service expertise, analytical problem solving, and flexibility for nontraditional shifts and potential weekend on-call coverage.Top Skills: AmadeusArtificial IntelligenceAspectFive9FreshdeskHelp ScoutNew Distribution Capability (Ndc)PurecloudSabreSalesforceZendesk