Flywire
Builtin · Indexed 2026-10-07
Team Lead, Payment Experience, Americas (Customer Support)
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Indexed description
Flywire Team Lead, Payment Experience, Americas (Customer Support) 2 Days AgoSaved Hybrid Boston, MA, USA 55K-65K Annually Junior 55K-65K Annually JuniorFintech • Payments • SoftwareLeads the Americas Payment Experience team while handling complex payer inquiries by phone, chat, and email. Serves as an escalation point and payment-product expert, identifies payer experience improvements through data analysis, supports scheduling, training, quality reviews, and team development, and coordinates regional launches and training materials with global stakeholders.Top Skills: Crm SoftwareGoogle WorkspaceLookerZendesk
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