Technical Customer Support Engineer

Gallagher North America Technical Customer Support Engineer 2 Days AgoSaved In-Office Atlanta, GA, USA Mid level Mid levelAgricultureProvides second- and third-tier technical support for Gallagher Security software, hardware, networking, and access control solutions. Responds to customer and partner requests, troubleshoots issues, performs root-cause analysis, manages tickets through resolution, escalates complex problems, and maintains technical documentation. The role requires clear customer communication, accurate ticket management, collaboration with global support teams, and continuous learning across enterprise security technologies.Top Skills: Access Control SystemsComputer NetworkingGallagher Command CentreSecurity HardwareSecurity SoftwareTechnical Ticketing Systems