Service Desk Agent

Vantor Service Desk Agent An Hour AgoSaved In-Office Westminster, CO, USA 19-28 Hourly Junior 19-28 Hourly JuniorAerospace • Artificial Intelligence • Computer Vision • Software • Analytics • Defense • Big Data AnalyticsProvides first-line remote and on-site technical support for employees, resolving service desk tickets, endpoint, account, connectivity, collaboration, and workplace technology issues. Supports Windows, macOS, Google Workspace, ChromeOS, Active Directory, and hardware; manages incidents according to SLAs, documents solutions, escalates complex issues, maintains asset records, and follows security procedures. The role also contributes to knowledge articles, problem management, incident response, deployments, and continuous service improvement.Top Skills: Active DirectoryChromeosEndpoint-Management ToolsGoogle Admin ConsoleGoogle ChromeGoogle WorkspaceItilmacOSMS OfficeWindowsMultifactor AuthenticationRemote-Support ToolsSla ManagementTicketing SystemsVpnWi-Fi