Principal Customer Success Executive-Financial Services-ServiceNow

ServiceNow Principal Customer Success Executive-Financial Services-ServiceNow An Hour AgoSaved Remote or Hybrid Austin, TX, USA Expert/Leader Expert/LeaderArtificial Intelligence • Cloud • HR Tech • Information Technology • Productivity • Software • AutomationOwns strategic post-sale relationships with executive stakeholders at major ServiceNow customers. Leads complex transformations, drives platform adoption, retention, renewals, and expansion, manages escalations and risks, and provides governance and thought leadership. Partners with sales, delivery, and customer success teams to demonstrate platform value, identify services opportunities, improve satisfaction, and mentor customer success resources. Requires extensive client-facing transformation, consulting, project management, and executive advisory experience.Top Skills: Artificial Intelligence (Ai)Cloud ComputingIt Service Management (Itsm)Servicenow