Senior Staff Product Manager, Voice AI

ServiceNow Senior Staff Product Manager, Voice AI An Hour AgoSaved Hybrid Santa Clara, CA, USA 191K-334K Annually Senior level 191K-334K Annually Senior levelArtificial Intelligence • Cloud • HR Tech • Information Technology • Productivity • Software • AutomationLead the conversational core of ServiceNow’s Voice AI platform, including dialog quality, LLM selection, evaluations, voice-to-voice model integration, deployment strategy, and enterprise customer enablement. Drive the product from early production adoption toward approximately 100 customers, improving conversational quality, containment, reliability, and real-time interaction capabilities while shaping a category-defining AI product.Top Skills: Amazon ConnectArtificial IntelligenceAsrBarge-InCcaasConversational AiEndpointingGenesysLlmsReal-Time Media SignalingSipSpeech-To-SpeechStreamingTtsTurn-TakingTwilioVoice Ai