IT Service Desk Analyst (Contract)

CarGurus IT Service Desk Analyst (Contract) 2 Days AgoSaved Hybrid Boston, MA, USA 26-33 Hourly Junior 26-33 Hourly JuniorConsumer Web • eCommerce • SoftwareProvides Tier 1 technical support to employees remotely and onsite, resolves issues within SLAs, manages onboarding and offboarding, configures accounts and laptops, supports meetings and events, maintains documentation, escalates incidents, and contributes to IT process improvements and system deployments. The role also evaluates technology trends, collaborates with vendors and project teams, and requires lifting equipment and moving around the office.Top Skills: ComptiaGoogle WorkspaceItilLinuxmacOSOktaSlackWindows